SPIN Webinars

SPIN offers regularly scheduled, content-rich web seminars at no cost to members. (Silver level membership or above is required.) These webinars keep IT professionals on the cutting-edge of new industry trends, and up-to-date on the latest best practices and issues in the support center. In case you missed the live event, browse the archive for flexible, self-paced viewing.

SPIN with HDI to enhance the value of your membership. If you are an member who...

has a limited budget, but you still want to obtain industry education doesn't have the time to travel to training sessions or conferences would like to receive supplemental education and training just can't make it to a local chapter meeting wants to stay current with the latest industry trends wants to reduce your training costs or increase training effectiveness

Upcoming Spin Webinars
HDI Take 5 Webinar Series: May 17-21 Join HDI as we present FIVE educational webinars on valuable IT service and technical support processes and strategies that will help you manage customer expectations, improve performance, and create value for your organization.

These FREE webinars contain actual content from our industry-leading certification and training courses.

Monday, May 17, 1:00 – 2:00 PM Eastern
Incident Management: How to Establish Urgency, Impact, and Priority
Presenter: Jim Bolton, HDI Faculty Member and President, Propoint Solutions
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Tuesday, May 18, 1:00 – 2:00 PM Eastern
Being Proactive: A Strategic Approach to Delivering Valued Services
Presenter: Pete McGarahan, HDI Faculty Member and President, McGarahan & Associates
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Wednesday, May 19, 1:00 – 2:00 PM Eastern
Performance Management: An Effective Step-by-Step Coaching Process
Presenter: Mia Melanson, HDI Faculty Member and Consultant, Performance Consulting
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Thursday, May 20, 1:00 – 2:00 PM Eastern
Customer Service: Proven Methods for Handling Difficult Customers
Presenter: Rae Ann Bruno, HDI Faculty Member and President of Business Solutions Training, Inc.
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Friday, May 21, 1:00 – 2:00 PM Eastern
Problem Management: Benefits, Techniques, and Methodologies
Presenter: John Custy, HDI Faculty Member and Principal, JPC Group
Learn More