Session Description: Would you like an overview of the 15 steps to ensure quality TCO? Would you like to learn some real-world tips and tricks utilized by some of the best service organizations? Would you like an opportunity to ask your specific questions about TCO? If you answered yes to any of these questions, join us for our March 2010 HDI SPIN webinar! Speaker Bio: Joel Ramseyer, President of Diagonal Service, a Management Consulting Firm dedicated to helping companies of all sizes increase revenue and margin by improving service. Joel is known for his ability to make concepts real and help others turn them into reality. During his seventeen year, multifaceted career at Barnes & Noble, Joel established and directed the support services organization for seven retail divisions. Today he works with clients to enable a unified view of their customers, focusing on internal processes and organizational models to take full advantage of new technologies. Learn more about Diagonal Service at http://www.diagonalservice.com/ Register for this interactive webinar experience.