Tuesday, June 30th, 2009 10:00 AM (PDT) Presenter: Phil Gerbyshak: the Relationship Geek and the co-author (with Jeffrey Brooks) of the book Help Desk Manager’s Crash Course
Session Description:
Not all help desks are created equally, and when you are a new manager, you have great dreams of being a great leader and building a standout team. You've got your team, and they’re working really hard to provide great customer service to your customers. But you've got limited resources to do it with. Your budget is a little tighter, and you are still expected to do things for your customers that seem impossible. Maybe your new job as a manager isn’t seeming as promising as you thought. Join HDI and Phil Gerbyshak for this high-speed session will share tips and tools to help you focus on the most important things to do first and get you on the road to success as a new help desk manager. There is also no better time for the seasoned help desk manager to focus on the fundamentals, this months SPIN will serve as a good review. Learn more about:
Phil Gerbyshak, the Relationship Geek and the co-author of the book Help Desk Manager’s Crash Course (http://helpdeskcrashcourse.com), has been working with clients to create great customer service experiences for the past 15 years. Phil’s mission on this planet is simple: to help people unleash the greatness inside them, by connecting people to the ideas, people, and information they need to crank it up and take things to the next level. Phil has been writing at Make It Great! (http://philgerbyshak.com) since early 2005, where he has shared over 2200 articles on building business relationships (”relationship geeking”), management, leadership, customer service, personal empowerment, and personal productivity topics. Since 2007, Phil has also been writing for b5 Media at http://SlackerManager.com , sharing his management and productivity insights. His work has been recognized as one of the top 50 HR blogs by http://HRWorld.com. He currently serves vice president of information technology at a regional financial services firm in Milwaukee, WI, is president of the Milwaukee chapter of HDI and as Midwest regional director for HDI. Phil is a frequently sought after speaker at various companies and professional organizations. He energizes, educates, empowers, and entertains his audience by sharing the tools they need and helping them find the right questions so they can make it a great day.