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HDI Spin Webinars

SPIN offers regularly scheduled, content-rich web seminars at no cost to HDI members. (Silver level membership or above is required.) These webinars keep IT professionals on the cutting-edge of new industry trends, and up-to-date on the latest best practices and issues in the support center. In case you missed the live event, browse the archive for flexible, self-paced viewing.

SPIN with HDI to enhance the value of your HDI membership. If you are an HDI Member who...

  • has a limited budget, but you still want to obtain industry education
  • doesn't have the time to travel to training sessions or conferences
  • would like to receive supplemental education and training
  • just can't make it to a local chapter meeting
  • wants to stay current with the latest industry trends
  • wants to reduce your training costs or increase training effectiveness

Upcoming Spin Webinars

What It Takes to Deliver Total Contact Ownership (TCO)

Date: Tuesday, March 23, 2010 10:00 AM (PDT)

Presented by: Joel Ramseyer, President of Diagonal Service
Sponsored by:

DSI


Session Description:
Would you like an overview of the 15 steps to ensure quality TCO? Would you like to learn some real-world tips and tricks utilized by some of the best service organizations? Would you like an opportunity to ask your specific questions about TCO? If you answered yes to any of these questions, join us for our March 2010 HDI SPIN webinar!


Speaker Bio:
Joel Ramseyer, President of Diagonal Service, a Management Consulting Firm dedicated to helping companies of all sizes increase revenue and margin by improving service. Joel is known for his ability to make concepts real and help others turn them into reality. During his seventeen year, multifaceted career at Barnes & Noble, Joel established and directed the support services organization for seven retail divisions. Today he works with clients to enable a unified view of their customers, focusing on internal processes and organizational models to take full advantage of new technologies. Learn more about Diagonal Service at http://www.diagonalservice.com/

Register for this interactive webinar experience.




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