HDI Analyst of the Year Award

HDI Analyst of the Year


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HDI introduced the HDI Analyst of the Year Award in 2004. Each year, HDI works jointly with the HDI local chapters to identify and award the industry's top first-level support analyst. Support analysts who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.

The nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee's understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.

The winners from each of HDI's five local chapter regions are invited to participate in the HDI's Analyst of the Year Awards festivities held during the HDI Annual Conference & Expo. Robert Half Technology, the premier sponsor, provides each regional winner's conference registration.

For more information on this award or the nomination process, contact Kerri Hanna at 719.955.8127.

Guidelines and criteria for the HDI Analyst of the Year Award

Nominate a person for this award

Nomination form (Word document) 

Please use this word document while working on your nomination. Nominations must be submitted using the online form below unless otherwise determined by your local chapter.

For the Analyst of the Year award deadline, please check with your local chapter, as deadlines vary by group. To find your local chapter’s contact information, please click here.

2015 HDI Analyst of the Year Award Winner

Andrew Hedman, Solar Turbines  

Representing the HDI San Diego local chapter and the Western region

Andrew Hedman is a Tier 2 Service Desk Analyst at Solar Turbines, in San Diego, California.  Andrew started working at Solar Turbines in 2013 as a Tier 1 analyst, and within a year, was promoted to a Tier 2 analyst.  He was been recognized with multiple awards, including the Solar Turbines Service Desk Analyst of the Month award multiple times, the Solar Turbines Service Desk Analyst of the Year for 2013, the Solar Turbines Service Desk Tier 2 Analyst of the Year for 2014, and he was also recognized for having the highest monthly customer feedback.

Prior to working at Solar Turbines, Andrew distinguishably served in the United States Marine Corps where he achieved the rank of Sergeant.  While in the Marine Corps, he performed various IT related roles, including providing customer service, acting as desktop support, and working as a network and systems administrator.  Andrew took on leadership roles, leading teams of Marines to deploy assets, provide network security, and install and maintain networks. He was also responsible for providing training to over 400 Marines on a quarterly basis.

Andrew lives in Ramona, California with his wife and two sons.  In his free time, he enjoys playing sports with his children, landscaping, working on cars, and working on projects around his house.  Andrew and his wife also enjoy travelling, and plan to travel to New Zealand and Australia in the near future. 

As an HDI Analyst of the Year Award nominee, Andrew was selected from five finalists, representing each of the HDI local chapter regions.

View videos of the 2015 finalists and award winners.

Past HDI Analyst of the Year Award Winners


Luke Keultjes, Lifeway Christian Resources


James Edmison, Qualcomm, Inc.


Tiffany Mills, EmblemHealth


Elio Irizarry, Visiting Nurse Service of New York


Michael Yon, Southeast Corporate Federal Credit Union


Minaz Jiwa, WorkSafe BC


Ruben Canales, Technisource, a subsidiary of Spherion


Bimpe Oyelese, World Bank


Sheri Robertson, Alston & Bird


Frank Hartnagel, Progress Energy Service Company


Micheal Rodgers, BayCare Health System


We encourage your participation in this exciting award program! For more information on the award, please contact Kerri Hanna at HDI or your HDI local chapter.