HDI introduced the HDI Analyst of the Year Award in 2004. Each year, HDI works jointly with the HDI local chapters to identify and award the industry's top first-level support analyst. Support analysts who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.
The nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee's understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.
The winners from each of HDI's five local chapter regions are invited to participate in the HDI's Analyst of the Year Awards festivities held during the HDI Annual Conference & Expo. Robert Half Technology, the premier sponsor, provides each regional winner's conference registration.
For more information on this award or the nomination process, contact Kerri Hanna at 719.268.0327.
Guidelines and criteria for the HDI Analyst of the Year Award
Nominate a person for this award
Nomination form (Word document)
Please use this word document while working on your nomination. Nominations must be submitted using the online form below unless otherwise determined by your local chapter.
For the Analyst of the Year award deadline, please check with your local chapter, as deadlines vary by group. To find your local chapter’s contact information, please click here.
2013 HDI Analyst of the Year Award Winner
James Edmiston, Qualcomm, Inc.
Representing the San Diego local chapter and the Western region
At Qualcomm Inc. James Edmiston has been working as an IT Support Analyst, on a team of 45 supporting over 25,000 employees globally. James assists customers with everything from password resets to systems recovery. In the two years that James has been with Qualcomm’s IT Customer Service he has garnered over 150 positive customer service surveys. Also James has earned one of the company’s highest awards for excellent service. James sets the bar high for himself, and while he adheres to these high standards, he has still found time to earn a Dual Bachelor’s degree in Computer Networks and Network Security. James also became a prominent member of the Wounded Warriors program, being drawn to the program by his own person Military service and understanding of the struggle to return to civilian life.
As an HDI Analyst of the Year Award nominee, James was selected from five finalists, representing each of the HDI local chapter regions. James represented the San Diego local chapter and the Western region.
View videos of the 2013 finalists and award winners.
Past HDI Analyst of the Year Award Winners
Tiffany Mills, EmblemHealth
Elio Irizarry, Visiting Nurse Service of New York
2010Michael Yon, Southeast Corporate Federal Credit Union
2009Minaz Jiwa, WorkSafe BC
2008Ruben Canales, Technisource, a subsidiary of Spherion
2007Bimpe Oyelese, World Bank
2006Sheri Robertson, Alston & Bird
2005Frank Hartnagel, Progress Energy Service Company
2004Micheal Rodgers, BayCare Health System
We encourage your participation in this exciting award program! For more information on the award, please contact Kerri Hanna at HDI or your HDI local chapter.