HDI Analyst of the Year Award

HDI Analyst of the Year


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HDI introduced the HDI Analyst of the Year Award in 2004. Each year, HDI works jointly with the HDI local chapters to identify and award the industry's top first-level support analyst. Support analysts who are nominated at the local chapter will have an opportunity to compete with their peers locally, regionally, and globally for this prestigious award.

The nominator presents to the local chapter a personal business profile of the nominee, including specific attributes that demonstrate the nominee's understanding of industry standards, commitment to excellent service, and record of consistently exceeding performance objectives.

The winners from each of HDI's five local chapter regions are invited to participate in the HDI's Analyst of the Year Awards festivities held during the HDI Annual Conference & Expo. Robert Half Technology, the premier sponsor, provides each regional winner's conference registration.

For more information on this award or the nomination process, contact Kerri Hanna at 719.955.8127.

Guidelines and criteria for the HDI Analyst of the Year Award

Nominate a person for this award

Nomination form (Word document) 

Please use this word document while working on your nomination. Nominations must be submitted using the online form below unless otherwise determined by your local chapter.

For the Analyst of the Year award deadline, please check with your local chapter, as deadlines vary by group. To find your local chapter’s contact information, please click here.

2014 HDI Analyst of the Year Award Winner

Luke Keultjes, LifeWay Christian Resources

Representing the HDI Music City local chapter and the Southeast region

Luke Keultjes is a Client Services Analyst for LifeWay Christian Resources based in Nashville, TN. As an analyst, Luke interacts with customers from the corporate office as well as employees from LifeWay’s 186 retail stores, summer camps, and conference centers. Luke joined LifeWay in January 2012, after serving as a Client Technical Support Specialist for Dell Services Federal Government (DSFG). While working for DSFG, Luke provided advanced systems support for U.S. Military personnel serving within the United States and overseas. In his current role, Luke assists customers with password resets, network connectivity issues, printer problems, and much more. He also serves as a liaison for Cisco WebEx and conferencing support as well as an Audio/Visual specialist for LifeWay’s Executive Leadership Team and Trustees.

As an HDI Analyst of the Year Award nominee, Luke was selected from five finalists, representing each of the HDI local chapter regions.

View videos of the 2014 finalists and award winners.

Past HDI Analyst of the Year Award Winners


James Edmison, Qualcomm, Inc.


Tiffany Mills, EmblemHealth


Elio Irizarry, Visiting Nurse Service of New York


Michael Yon, Southeast Corporate Federal Credit Union


Minaz Jiwa, WorkSafe BC


Ruben Canales, Technisource, a subsidiary of Spherion


Bimpe Oyelese, World Bank


Sheri Robertson, Alston & Bird


Frank Hartnagel, Progress Energy Service Company


Micheal Rodgers, BayCare Health System


We encourage your participation in this exciting award program! For more information on the award, please contact Kerri Hanna at HDI or your HDI local chapter.