HDI Team Excellence Award

HDI Analyst of the Year

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The prestigious HDI Team Excellence Award recognizes technical service and support teams that have most enhanced the image of the profession by setting and achieving the highest standards of excellence in customer support.

The HDI Team Excellence Award evaluates the team with regard to maturity, innovation and efforts made to provide a stellar customer experience, and how people, process, and technology together have improved service and overcome challenges presented to the organization. Applicants must demonstrate to what extent and how the organization focuses on employee and customer engagement and satisfaction, how the support center’s mission and/or vision aligns with those of the organization as a whole, and to what extent the team’s cohesiveness is articulated and demonstrated. The team must also illustrate how well processes are defined and executed, as well as how they align with industry good practices.

The finalists are honored at the HDI Annual Conference & Expo, where the winning teams will be announced during a general session. Winners will be featured in SupportWorld magazine and on the HDI website. Winning teams will also be announced in a press release issued by PR Newswire and sent to a targeted media/analyst list.

Start the application process

Guidelines and criteria for the HDI Team Excellence Award.

Get ideas of how to do your team's submission video by looking at the ones submitted by the 2013 finalists.

New benefit for award winners: attend an HDI Forum meeting of your choice! Learn more>>

 

2015 HDI Team Excellence Award Winner

HDI Team Excellence Award

Whataburger

The first Whataburger was opened by Harmon Dobson in 1950 in Corpus Christi, Texas, posting first-day-sales of $50.  However, by providing a big burger for big Texas appetites, Whataburger grew.  In 1953 franchising began and six years later the expansion brought this Lone Star State Treasure to Pensacola, Florida.

When Harmon died in an airplane accident in 1967, his widow, Grace Dobson, took the helm to honor her husband’s wishes.  Business continues to grow to 100 restaurants by 1972 and to 300 by 1980.

In 1993 their son, Tom, was ready to run the business.  Two short years later Whataburger was 500 restaurants strong.  At over 700 now, Whataburger has become a 2 billion dollar enterprise opening almost 30 new restaurants per year and 27,000 employees.

As the internal technical support for entire company operating 24x7x365, including the Home Office, Learning Centers, Divisional Offices and employees in the field, the Whataburger Contact Center has also developed over the years into the Single-Point-of-Contact for the restaurants as well.

 

This Year's Award Finalists

Congratulations to the 2015 finalists for the HDI Team Excellence Award!

  • Abilene Christian University
  • The Ohio State University Wexner Medical Center
  • Whataburger  

 

Past Award Winners

2014

The J. Paul Getty Trust

2013

Internal:Franciscan Missionaries of Our Lady Health System
External: Infinite Campus
Outsourcer: CDI

2012

Internal: PepsiCo
External: Eze Castle

2011

Internal: Volkswagen Group of America
External: Technisource

2010

Internal: DaVita
External: Peak 10

2009

Internal: TECO Energy
External: Perot Systems

2008

Internal: PepsiCo Business Solutions Groups (PBSG)
External: EDS-GM

2007

Internal: Progress Energy
External: Novell

2006

Internal: American Honda Motor Co.
External: Cablevision

2005

Internal: Sutter Health
External: CompuCom

 

2004

Internal: Saudi Aramco
External: Akamai Technologies

2003

Internal: Marriott Corporation
External: Reynolds & Reynolds


2002

TRG

2001

Reynolds & Reynolds

2000

Abbott Laboratories

1999

Sprint

1998

Autodesk

1997

Chase Manhattan

1996

Taco Bell

1995

Chevron

1994

American Express

1993

NY Health Services