HDI Team Excellence Award
The J. Paul Getty Trust
The J. Paul Getty Trust is a cultural and philanthropic institution dedicated to critical thinking in the presentation, conservation, and interpretation of the world's artistic legacy. Through the collective and individual work of its constituent Programs—the Getty Conservation Institute, the Getty Foundation, the J. Paul Getty Museum, and the Getty Research Institute—it pursues its mission in Los Angeles and throughout the world, serving both the general interested public and a wide range of professional communities with the conviction that a greater and more profound sensitivity to and knowledge of the visual arts and their many histories are crucial to the promotion of a vital and civil society.
The Tech Support department is Information Technology Services is a full-service help desk providing everything from trouble-shooting, user education, hardware break-fix, equipment refresh, to software rollouts. We support a highly diversified group of users ranging from curators, researchers, scholars, scientists, to all levels of professional and administrative staff. We take great pride in our 2012 effort that brought the overseas help desk back home by hiring local and using technologies made in America. We also achieved major cost saving, higher first call resolution, and a 99.6% customer satisfaction rate.