HDI Team Excellence Award – Internal Support
Franciscan Missionaries of Our Lady Health Systems
The Franciscan Missionaries of Our Lady Health System delivers compassionate care to all persons - especially those most in need - by providing high quality, cost effective medical care. This Louisiana not-for-profit corporation serves as the parent for the healthcare ministry, which includes four hospitals and a full array of acute care and tertiary services including residential nursing care, PACE, community support, and outreach. The Franciscan Missionaries of Our Lady Health System includes Franciscan Health and Wellness Services, Our Lady of the Lake Regional Medical Center in Baton Rouge, St. Elizabeth Hospital in Gonzales, Our Lady of Lourdes Regional Medical Center in Lafayette, and St. Francis Medical Center in Monroe, and the Senior Services Division. Today, nearly 10,000 dedicated individuals work to advance the system’s mission. The health system's combined service area covers more than 1.8 million individuals, representing more than 40% of Louisiana's population.
The IS Support Center team members of the Franciscan Missionaries of Our Lady Health System focus on processing inbound phone calls and tickets submitted through a customer portal. Clinical and administrative staff, as well as vendors and contractors, comprise the 25,000 customers served. They proudly assists in carrying out the mission through delivering excellent customer service to FMOLHS team members while efficiently resolving issues & enabling high quality patient care.
HDI Team Excellence Award – External Support
For more than eighteen years, Infinite Campus has successfully implemented its solutions for customers of all sizes. As the largest American-owned student information system provider, it manages more than 5.3 million students in 43 states. Infinite Campus customers range from those with fewer than 100 students to those with more than 600,000 students, and include school district, regional consortia, state departments of education and the federal government.
The Infinite Campus support team consists of 35 highly skilled, full-time employees located at the national headquarters in Blaine, MN. The team comes from a variety of industries including school districts, tech companies and the military. The goal of the support team is to recruit customer-focused people who are bright, fun and friendly. Campus Support Advisors are passionate about helping others and take pride in providing guidance, advice and troubleshooting assistance to its district campus support contacts.
HDI Team Excellence Award – Outsourcer
CDI was selected from among a global group of companies for the 2013 HDI Team Excellence Outsourcer of the Year award. CDI was honored for its commitment to excellence, efficiency and service quality based on HDI standards. CDI’s Service Management Centers of Excellence (CoEs) provide industry leading quality for our long-term outsource clients from our HDI-certified, ITIL-based 24x7 centers. The CDI team improves service quality through a commitment to metrics-driven operations, service level agreements, and analyst training and retention.
"We are proud of the outstanding service our team provides our partners. Working very closely with our clients, we solve the challenges of ever-increasing computing complexities with our high-touch, high-value solutions and look forward to continuing partner relationships in the years ahead."
- Ryan Coates, Vice President of CDI’s Technology Solutions Business
For more than 60 years, CDI Corporation has delivered engineering and technology solutions to Fortune 1000 clients around the world. We have operations in North America, the UK and Australia, and approximately 10,000 employees. In addition to Service Management, CDI provides Application Lifecycle Management, Digital Solutions, and IT Security and Risk Management solutions.