HDI Team Excellence Award – Internal Support:Volkswagen Group of America The IT Service Desk, a function of VWGoA, supports the Volkswagen Group of America National Sales Company, Volkswagen Group Canada National Sales Company, Volkswagen Group Chattanooga Manufacturing Plant, and sixteen other affiliate companies throughout the US and Canada. We have major campus locations in Michigan, Ontario, Tennessee, and Virginia. The IT Service Desk supports approximately 4,000 internal corporate employees and contractors, as well as 1,100 Audi and Volkswagen dealerships throughout the US and Canada. |
HDI Team Excellence Award – External Support:Technisource Technisource has been providing multitiered service desk solutions for over twenty years, from both Technisource’s support centers and our client sites. The Mechanicsburg location alone supports over fifty clients and handles more than two million customer interactions per year. Technicsource has been recognized as a leading provider of service desk outsourcing services, and was ranked on the Gartner Magic Quadrant report for help desk outsourcing services in North America for five consecutive years, from 2004 to 2009. Technisource is one of the largest IT solutions and staffing companies in the US. Our parent company, the SFN Group, has annual sales revenue of $1.8 billion (pro forma), $42 million of which is for service desk-related services. |