HDI Team Excellence Award

HDI Analyst of the Year

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HDI honors three outstanding teams with this prestigious family of awards. These awards honor the world-class support organizations that deliver unparalleled customer service and support. HDI recognizes three outstanding teams from the previous calendar year: one internal support team, one external support team, and one outsourcer.

The finalists are honored at the HDI Annual Conference & Expo, where the winning teams will be announced during a general session. Winners will be featured in SupportWorld magazine and on the HDI website. Winning teams will also be announced in a press release issued by PR Newswire and sent to a targeted media/analyst list.

Guidelines and criteria for the HDI Team Excellence Award.

Get ideas of how to do your team's submission video by looking at the ones submitted by last year's finalists.

New benefit for award winners: attend an HDI Forum meeting of your choice! Learn more>>

Congratulations to the 2014 HDI Team Excellence Award Winners!

View videos of the 2014 finalists and award winners.

HDI Team Excellence Award

The J. Paul Getty Trust 

The J. Paul Getty Trust is a cultural and philanthropic institution dedicated to critical thinking in the presentation, conservation, and interpretation of the world's artistic legacy. Through the collective and individual work of its constituent Programs—the Getty Conservation Institute, the Getty Foundation, the J. Paul Getty Museum, and the Getty Research Institute—it pursues its mission in Los Angeles and throughout the world, serving both the general interested public and a wide range of professional communities with the conviction that a greater and more profound sensitivity to and knowledge of the visual arts and their many histories are crucial to the promotion of a vital and civil society.

The Tech Support department is Information Technology Services is a full-service help desk providing everything from trouble-shooting, user education, hardware break-fix, equipment refresh, to software rollouts.  We support a highly diversified group of users ranging from curators, researchers, scholars, scientists, to all levels of professional and administrative staff.  We take great pride in our 2012 effort that brought the overseas help desk back home by hiring local and using technologies made in America.  We also achieved major cost saving, higher first call resolution, and a 99.6% customer satisfaction rate.

Past HDI Team Excellence Award Winners

2013:

Internal:Franciscan Missionaries of Our Lady Health System
External: Infinite Campus
Outsourcer: CDI

2012:

Internal: PepsiCo
External: Eze Castle

2011

Internal: Volkswagen Group of America
External: Technisource

2010

Internal: DaVita
External: Peak 10

2009

Internal: TECO Energy
External: Perot Systems

2008

Internal: PepsiCo Business Solutions Groups (PBSG)
External: EDS-GM

2007

Internal: Progress Energy
External: Novell

2006

Internal: American Honda Motor Co.
External: Cablevision

2005

Internal: Sutter Health
External: CompuCom

2004

Internal: Saudi Aramco
External: Akamai Technologies

2003

Internal: Marriott Corporation
External: Reynolds & Reynolds


2002

TRG

2001

Reynolds & Reynolds

2000

Abbott Laboratories

1999

Sprint

1998

Autodesk

1997

Chase Manhattan

1996

Taco Bell

1995

Chevron

1994

American Express

1993

NY Health Services