Forum Meeting Schedule

HDI Forums Logo

These member-driven events include:

  • a networking reception,
  • interactive sessions with industry experts,
  • member case studies,
  • group problem solving sessions,
  • and many other group activities.

Forum meetings are customized to address the role-specific or industry-specific operational, strategic, and organizational development needs of the members in each Forum.

By regularly consulting and collaborating face-to-face with members of an elite group of peers, participants gain fresh perspectives and tangible resources they can use to improve service levels and uncover new solutions to shared challenges. The HDI Forum groups meet two or three times a year, depending on the group.

Request more information, download the Forum brochure, contact an HDI account manager, or register for an HDI Forum Roundtable to learn more.



September 22-25, 2015

Executive Forum (ends 9/24) - Register


Healthcare Forum - Register


Retail Forum - Register


Desktop Support Forum - Register


Support Center Leadership Forum - Register

Hotel and Travel Information
Ocean Edge Resort and Golf Club
2709 Main Street, Brewster, MA 02631

Reservation Procedures: A special group rate of $189/night has been arranged and will be available until August 23, 2015. Individual HDI Forum attendees will make their own reservations directly with the Hotel Reservations Department by calling 800-343-6074 and referencing HDI or you may email the Reservations Department at Reservations cannot be made via Facsimile, E-mail, or by Mail due to PCI compliance. When calling for reservations, a deposit equal to one night’s room and tax will be required. An American Express, Visa, Diner’s Club, Master Card, Discover or Carte Blanche credit card number with the expiration date will be required to guarantee the reservation. Reservations and deposits received after the cut-off date will be confirmed on a space available basis at published rates.

About This Hotel: Visit Ocean Edge Resort & Golf Club, the perfect destination for your next romantic getaway, family vacation or other memorable celebration. Ocean Edge is tucked away in quaint, historic Brewster, Massachusetts known affectionately as the warmer side of the Cape. Visit our exquisite Cape Cod resort to discover timeless luxury in a delightful setting. The cornerstone of our Cape Cod resort is the Nickerson Family Mansion and Carriage House overlooking Cape Cod Bay. Originally built in 1890, the Nickerson family home is listed in the National Register of Historic Places. Stay on the AAA Four Diamond Rated Mansion side, or in spacious Cape Cod hotel vacation rentals at The Villages overlooking the Nicklaus Design golf course. Ocean Edge is also home to the Mansion Ballroom, Cape Cod's largest luxury ballroom and boasts venue options from intimate gatherings to weddings for up to 300. Contact us for more information on our impressive conference facilities, and picturesque venues for weddings and other special occasions.


November 17-20, 2015

Higher Education Forum - Register

Fort Worth, TX

Hotel and Travel Information

Reservation Procedures: TBD

About This Hotel: TBD


During my transition recently into a Global Service Desk Manager role, HDI resources were very helpful in expediting my learning curve. The HDI Forums provide opportunities to share ideas and also learn about best practices in the field. Other HDI members are very responsive when questions arise. Being a member of HDI has provided me an outlet to ask industry questions and to request guidance on service desk initiatives.
--Susannah E. HoangGlobal Service Desk Manager ALCOA