Support Center Leadership Forum

"HDI continues to exceed my expectations when it comes to running a Service Desk. You cannot be without this Forum team if you want to grow yourself, your team and your company!"

--Lori Haakinson, Help Desk Manager Principal Financial Group, Support Center Leadership Forum Member

The HDI Support Center Leadership Forum serves as a valuable opportunity for support leaders to learn, network, share ideas and experiences, and discuss the latest developments in support center best practices. Participants gain fresh perspectives on world-class support and ideas about how to improve the people, process, and technology strategies within their support center.

Who Should Join

Participants include senior-level IT service and support managers, directors, and executives from various industries. To maintain an interactive, personal environment, the Forum is limited to about 35 members.

Current Participants

ALCOA
American Fidelity
Ameriprise Financial
ARAMARK
ASHP (American Society of Health-System Pharmacists)
Bain Capital, LLC
Blue Cross Blue Shield of South Carolina
Boehringer Ingelheim
Bridgepoint Education
Brown-Forman Corporation
Farm Credit Canada
Intel
KARL STORZ Enterprise Technology Services
LDS Church
Owens-Illinois, Inc.
PC Helps Support, LLC
Principal Financial Group
QVC
Rothstein Kass
Telephone & Data Systems, Inc.
Wacom Technology Corporation

Request more information or join today!
Download Forum Brochure
Contact an HDI Account Manager

Upcoming Events

Support Center Leadership Forum - June 2012

Jun 25 - Jun 28, 2012

Antlers Hilton
4 South Cascade Avenue
Colorado Springs, CO 80903

Reservation Procedures:

A special group rate of $159/night has been arranged and will be available until May 25, 2012. Individual HDI Forum attendees will make their own reservations directly with the Hotel Reservations Department at 719-955-5600. When booking your reservation for our block, please mention HDI Forum as your group code. Reservations cannot be made via Facsimile, E-mail, or by Mail due to PCI compliance. When calling for reservations, a deposit equal to one night’s room and tax will be required. An American Express, Visa, Diner’s Club, Master Card, Discover or Carte Blanche credit card number with the expiration date will be required to guarantee the reservation. Reservations and deposits received after the cut-off date will be confirmed on a space available basis at published rates.

View the agenda More Info

Support Center Leadership Forum - October 2012

Oct 15 - Oct 18, 2012

Westin Memphis
170 Lt George W Lee Avenue
Memphis, TN 38103

Reservation Procedures:

A special group rate of $165/night has been arranged and will be available until September 25, 2012. Individual HDI Forum attendees will make their own reservations directly at the HDI Starwood Group Reservations Link

No agenda available More Info