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HDI offers three different partner levels for qualified professional training companies. Partners are authorized to deliver HDI's comprehensive certification training in regional markets, using HDI's official curriculum to expand the knowledge of service and support professionals.

HDI seeks highly professional training companies that recognize the value of best practices in the IT service and support industry. HDI Partners adhere to rigorous standards of excellence at all levels of product delivery and customer service, and are required to use HDI Certified Instructors for course delivery.

Training companies can select the partnership level that best compliments their business: