How to Become a Partner

Select the partner level and complete the online application.

Partnerships are limited to training companies that have training facilities in specific markets. Each partner is authorized to serve a specific territory or market.

HDI Registered Training Partner (HDI-RTP) applications will be reviewed and authorized via an email confirmation. HDI Authorized Training Partner (HDI-ATP) and HDI Gold Partner applications need to be completed online and an HDI representative will contact you to further discuss your goals and objectives, as well as the process and requirements to obtain these partnership levels.

Step 1: Selecting a Partner Level

HDI has three levels of partnerships so that training companies can select the partnership level that best compliments their business.

HDI Registered Training Partner (HDI-RTP)

This partner level is designed for training companies that desire to offer HDI’s training for the frontline support professionals. There are no annual fees or contracts to sign. You must accept the online agreement and provide information about your company and market. HDI will evaluate the application and advise if you are accepted. Once accepted, you will be granted access to the HDI Partner Resources and you will have the ability to order HDI official curriculum.

Registered Training Partners are authorized to market, sell, and deliver the following instructor-led courses:

HDI Authorized Training Partner (HDI-ATP)

Training companies that want authorization for a broader set of courses will need to become an HDI Authorized Training Partner. This level of partnership level requires a signed contract and an annual fee per training location. The annual fee depends on the country of the training location. The annual fee is $1000US in North America. HDI-ATPs earn a discount on courseware over the HDI-RTP prices.

Benefits of being an HDI-ATP vary by country and require a joint business planning session between your company and HDI. Options include:

  • Expanded list of instructor-led courses.
  • Ability to resell HDI certification exams available online through the HDI Learning Center.
  • Access to the HDI Learning Center. All HDI certification exams are available online through the HDI Learning Center. The HDI-ATP can administer online exams and provide first level support for their customers.
  • The ability to resell HDI Online courses.

Contact HDI to learn more.

HDI Gold Partner

HDI Gold Partners are training companies that offer a full range of HDI products and services. These partnerships are limited to a specific territory defined by a country or set of countries to be served. This level of partnership level requires a signed contract and an annual fee. Benefits of being an HDI Gold Partner include:

  • Full access to all HDI owned instructor-led courses.
  • Ability to resell HDI certification exams available online through the HDI Learning Center.
  • Access to the HDI Learning Center. All HDI certification exams are available online through the HDI Learning Center. The HDI Gold Partner can administer online exams and provide first level support for their customers.
  • The ability to resell HDI Online courses.
  • Authority to sell and deliver the HDI Support Center Services.
  • Option to purchase access to HDI member restricted online resources for the company’s membership.
  • Additional discount on prices over HDI-ATP pricing.

Contact HDI to learn more.

Step 2: Submit the Online Application

Via the online application, select the desired partner level, provide information about your company, the territory you will service, and accept the terms of the HDI Registered Training Partner Agreement.

If you are interested in becoming an HDI Authorized Training Partner or HDI Gold Partner, complete the application to become an RTP and indicate the partner level you desire. HDI will contact you upon review of the application.

Online Partner Application