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SupportWorld Magazine
Strategy, best practice, people management, technology, tools and techniques are just a few of the topics covered in-depth by this one-of-a-kind HDI magazine for the support professionals. You’ll also find informative community news, inspirational company profiles, event listings and more.
Click here
for SupportWorld advertising opportunities.
May/June 2009
(PDF - 37MB)
6 HDI 2009 Trip Report
10 HDI 2009 Awards
12 Strategy Generations at Work Series: Hiring and Training Multiple Generations
16 Metrics and Measurements The Power of One in Support Center Staffing
19 Circle of Excellence
20 ITIL® ITSM Step-by-Step (SBS) A Step-by-Step Methodology for Realizing the Benefits of ITIL®
24 Support Center Management Why a Centralized Support Model Makes Sense for Support Centers
32 The Service Doctor
36 Vertical Market Becoming a University Help Desk of Distinction
40 Technology HDI 2009 Expo – Emerging Trends in Support
46 Community News
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