Customer Service Week

Do not treat others they way you want to be treated. Treat others the way they want to be treated. This basic principle put into action distinguishes your customer service, builds bonds, and increases everyone’s success.

Join Kate Nasser, The People-Skills Coach, to learn how to GPS your brain to connect and work with any customer, team member, boss, or employee! This is a funny and information-packed session on four personality types and exactly what to do with each one for success, happiness, and relief! You will be enriched and learn specific information you can use right away.

Laugh at the absurd “mis-communications,” and then learn to respect the differences, love the differences, and find the fit! Throughout the session you will likely begin thinking of different people as you...

• Learn how to spot the customer’s or anyone’s personality type in the first 10 seconds
• Explore the strengths and challenges of each type especially in customer service
• Discover how best to interact with each type

Presenter: Kate Nasser
The People-Skills Coach

Kate Nasser, The People-Skills Coach is president of CAS, Inc. She is celebrating her 21st year in business training, speaking, coaching and consulting on customer service and teamwork. Kate’s newest venture is a one-of-a-kind training DVD, "Customer Service USA: What They Expect Coast to Coast & Everywhere in Between," about the regional differences throughout USA & Canada that transform how you deliver customer service to North American customers.

Twoubled by Twitter? Flummoxed by Facebook? Bonkers about blogging? Perplexed by podcasts? Join Phil Gerbyshak as he explains how you can get connected to your employees and your customers using the latest social media tools like Twitter, Facebook, blogs, podcasts and more!

Presenter: Phil Gerbyshak
Social Media Strategist

Phil Gerbyshak helps organizations increase employee & customer engagement by leveraging social media and technology tools, and is the co-founder of Social Media Sphere. Prior to joining Social Media Sphere, he worked in the information technology space for much of the past 15 years, with the last 5 years focused on understanding and leveraging social media.

Phil is the co-author of the book #TwitterWorks, published in 2010, and is a highly sought after speaker, keynoter, and trainer in the IT and social media space. Prior to joining forces with Social Media Sphere, Phil was the founder of the Make IT Great! Institute, another organization committed to increasing employee and customer engagement.

Known as @philgerb on Twitter, he has been quoted in the Wall Street Journal, Financial Times, the Daily Globe and Mail, Support World and many other publications online and offline.

Sponsored by:

Got Coach?! Great Organizations coach and great coaches connect with people in a way that others don’t. Ever wonder if you have what it takes to be a great coach? Do you know if you’ve been coached before? Think you have what it takes to coach and connect with others? Chances are you do. Coaching promotes commitment, accountability, motivation and innovation; and has an ROI of multiple times the investment! Coaching for Commitment (C4C^™) is a proven method of making that a reality.

The C4C method eliminates confusion because it breaks down the roles of manager, mentor, instructor and coach and then clearly focuses on the coach role. This fun and engaging webinar will show you the basics of the C4C program while providing you with some useful and practical tools to use in your everyday conversations. You won’t see conversations in the same way after this experience. It will change the way you think about coaching.

Presenters: Cindy Coe and Amy Zehnder
Authors of Coaching for Commitment: Achieving Superior Performance from Individuals and Teams (3rd Ed.) and Principals of InsideOut Discovery^TM, Inc.


Cindy Coe is an entrepreneur and former Fortune 50 company learning and development manager. She is the president of InsideOut Discovery, Inc., an international organizational development firm that specializes in executive coaching and team building. Cindy has spent her career operating as a strategic partner and developing people by applying the principles of coaching to her work.

Dr. Amy Zehnder is an executive coach, entrepreneur, and vice president of InsideOut Discovery, Inc. Amy’s primary career is as vice president of learning and development for a Fortune 50 financial services company where she heads up talent management, organizational, and leadership development for ten business lines.