We’re Bringing the Best Conference Sessions to You
HDI is bringing four of the most popular sessions from our 2010 World Conference directly to you in select locations. These informative, in-depth sessions will inspire your IT service and support team to provide exceptional support services. Sessions will be presented in:
Toronto Conference | Sept 14
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Service and Support Training Courses
HDI service and support training courses will be offered in conjunction with some conference sessions as well. These courses teach valuable best practices, processes, and leadership skills required for success in specific service and support roles. Courses offered vary by location.
San Francisco Courses | August 9-11
Toronto Courses | September 15-17
Los Angeles Courses | November 15-19
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Training Workshops
Already taken HDI training? These one-day workshops build upon critical strategies to help advance your support operations. Building Your Service Catalog and Support Center Metrics and Measurements will be offered at select locations.
San Francisco | August 13
LA Workshops | Nov. 18-19
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