The HDI Support Center Best Practices Assessment service is an independent, third-party review of your support center. Gain a comprehensive understanding of your support center’s maturity level based on the HDI Support Center Standard and get expert insights and recommendations for improving operational efficiency, service quality, and overall value.
- Establish a current-state baseline to measure the impact of future changes.
- Gain proof of maturity to use in marketing your support center.
- Receive guidance to help you prioritize improvement initiatives.
You will receive an assessment report in PDF format, which will include:
- Current-state findings;
- Your support center’s maturity rating based on the HDI Support Center Standard; and
- Expert recommendations for improvements.
Pricing is for a single support center at a single location supporting a single customer base. Custom pricing may be required when the support center is located at multiple sites or services multiple customers. Auditor travel expenses are billed separately.