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HDI Customer Satisfaction Index







Are your customers satisfied with your service?
Do you know which analysts are your top performers?
How do your customer satisfaction ratings compare to others in your industry?
HDI can measure and benchmark your customer satisfaction ratings with this user-friendly, secure, web-based service.

Designed specifically for the IT support industry, this service will:
  • Benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole
  • Create historical statistics by analyst, including graphing, raw data, and links to customer comments
  • Increases customer response rates
  • Save you time with turnkey reports
  • Alert your team when a customer responds unfavorably
  • Learn More
Annual Subscription Fee: Purchase
$1,995 for HDI Members (Gold and above) $2,995 for Non-members


For immediate assistance, call 1.800.248.5667 or contact an account manager.


Sample Survey

Want to see what your customers will see? Have a sample survey sent to you in moments. Just enter your email address and choose a language. Try a few different languages!

Email address: Language:
Bomgar

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