HDI Customer Satisfaction Index - Measuring Customer Satisfaction

measuring customer satisfaction brochure

Are your customers satisfied with your service?

Do you know which analysts are your top performers?

How do your customer satisfaction ratings compare to others in your industry?

How are you measuring customer satisfaction?

This is NOT your ordinary survey tool. The HDI Customer Satisfaction Index service was developed specifically for the IT service and technical support industry by a 47-person team of IT practitioners and customer satisfaction professionals who are measuring customer satisfaction on a daily basis.

We can help you when you’re measuring and benchmarking your customer satisfaction ratings with this user-friendly, secure, web-based service.

Designed specifically for the IT support industry when measuring customer satisfaction, this service will:

Benchmark your performance against your established goals, other companies in your industry, or against the support industry as a whole
Create historical statistics by analyst, including graphing, raw data, and links to customer comments
Increases customer response rates and satisfaction
Save time with turnkey reports
Alert your team when a customer responds unfavorably
Be assured you're measuring your customer satisfaction the right way
Learn more about measuring the satisfaction of your customers

Register for the next live, online demo

Next Demos:
Thursday, August 26, 2010 10:00 AM - 10:30 AM PDT
Click here to register:https://www1.gotomeeting.com/register/253164232

Thursday, September 23, 2010 10:00 AM - 10:30 AM PDT
Click here to register:https://www1.gotomeeting.com/register/729988609

Thursday, October 21, 2010 10:00 AM - 10:30 AM PDT
Click here to register:https://www1.gotomeeting.com/register/749444257

Annual Subscription Fee:		Purchase
Member Price: $1,995 (Gold and above)	Price: $2,995

For immediate assistance, call 1.800.248.5667 or contact an account manager.

Sample Survey

Want to see what your customers will see? Have a sample survey sent to you in moments. Just enter your email address and choose a language. Try a few different languages!

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