HDI CSAT Elite 50

HDI CSAT Elite 50 logo

The HDI CSAT Elite 50 recognizes outstanding technical service and support centers around the world. These support centers are ranked based on customer satisfaction survey responses gathered by the HDI Customer Satisfaction Index (CSI) Service, an independent, third-party tool that tracks and trends customer satisfaction from year to year. (Not an HDI CSI Service user? Well, first things first: Learn more and sign up for a free three-month trial today!)

Based solely on the data collected over a calendar year, the fifty support centers with the highest scores in customer satisfaction are recognized by HDI as members of the HDI CSAT Elite 50. Teams that qualify for the HDI CSAT Elite 50 are recognized at the HDI Annual Conference & Expo, where they are lauded as industry leaders in front of their peers and other organizations. The top-ranked support center is revealed during a general session, and the top fifty support centers' names are displayed in the conference space. Each ranked support center receives a certificate of recognition they can proudly display in their offices as a symbol of their commitment to excellence.

All active HDI CSI Service users as of December 31 are automatically included in the annual ranking; there's no need to apply. Rank is based upon the average of all responses received by a given support center (not the company) to the fifth question on the survey: How satisfied are you with the overall service experience? To qualify, a support center must have at least six months worth of data and must have received at least 500 survey responses (this total must represent at least 5% of the total tickets closed during the year).

HDI does not publish or share actual scores or summary data from the HDI CSI Service.

Congratulations to the 2014 HDI CSAT Elite 50

2014 CSAT Elite 50

Following are the fifty support centers with the highest scores, listed according to rank.

Rank Company Support Center
1 Ameritas IT    Hardware-C 
2 Financial Services - Banking* 
3 University of Pittsburgh  Financial Information Systems 
4 Ameritas IT GTS 
5 Bank Fund Staff Federal Credit Union  BFSFCU 
6 Financial Services - Banking* 
7 Glatfelter Insurance Group  GIG Support Desk 
8 Duke University Health System  DHTS Academic Support Team 
9 University of Notre Dame  Customer IT Solutions 
10 Natixis Global Associates  Boston Technical Support 
11 Kimball International  Kimball Solution Center 
12 Ameritas IT IT Support Center 
13 Cox Communications  Client Support - Atlanta 
14 Marcus & Millichap IS Department Help Desk 
15 Prometric Global Help Desk, Level 2
16 Cox Communications  Client Services Support 
17 Hospitality* 
18 Western Carolina University IT Help Desk 
19 Gonzaga University  Gonzaga IT Support Center 
20 Alcoa  EUR-Russian 
21 Erie Insurance Group  The ERIE IT Service Desk IS 
22 Texas Christian University  Information Technology 
23 Financial Services - Banking* 
24 Hershey Entertainment and Resorts  Hershey IT Support 
25 Vertex, Inc. Service Desk, Office Facilities
26 NISC CCB Support 
27 Arcata Associates, Inc.  DFRC IT Help Desk
28 American Water  American Water Service Desk 
29 Trimac Information Services  Trimac Information Services 
30 Vertex, Inc. Service Desk
31 WFU Baptist Medical Center Network Administration
32 Stewart Enterprises, Inc.  Help Desk 
33 Financial Services - Banking*
34 WorkSafeBC BTSS First Level Support
35 Novo Nordisk, Inc.  IT Service Desk 
36 SSM Integrated Health Technologies  CES-Missouri/Illinois 
37 Raymond James Financial, Inc. Technology Service Center
38 The Ottawa Hospital  Service Desk 
39 WFU Baptist Medical Center  Voice and Telecommunications 
40 Jefferson Radiology Support Desk
41 Education* 
42 Food and Beverage*
43 Farm Credit Mid-America BTT Service Desk
44 American Water  Field Services 
45 Raymond James Financial, Inc.  Software Application Specialists 
46 Raymond James Financial, Inc.  Workstation Services 
47 Tyler Technologies SS Financial Support
48 SSM Integrated Health Technologies  SMGSI IS Help Desk
49 Central Connecticut State University CCSU ITS
50 Financial Services - Banking*

* This company prefers to remain anonymous.

CSAT Elite 50 - 2013

These are the official rankings for 2013.

  1. Ameritas IT, GTS
  2. Ameritas IT, Hardware-C
  3. Bank Fund Staff Federal Credit Union
  4. Industry: Financial Services: Banking*
  5. University of Pittsburgh - Financial Information Systems
  6. Ameritas IT, IT Support Center
  7. Central Arizona Project
  8. Alcoa - Russia
  9. Pengrowth Corporation
  10. Kimball International
  11. Industry: Financial Services: Banking*
  12. Duke University Health System
  13. Industry: Healthcare*
  14. Paychex Enterprise Support, MMS Support
  15. ANX eBusiness
  16. Gonzaga University
  17. Glatfelter Insurance Group
  18. Raymond James Financial, Inc., Software Application Specialists
  19. Industry: Computer-Software*
  20. The Legislative Data Center
  21. Orrick, Herrington & Sutcliffe LLP
  22. Paychex Enterprise Support, Advantage IT Support
  23. University of Notre Dame, Distributed Support Services
  24. Industry: Government - State*
  25. Western Carolina University
  26. University of Michigan Health Systems - MCIT
  27. Alcoa - Italy
  28. Marcus & Millichap
  29. HDI Customer Care Center
  30. Cox Communications
  31. SSM Integrated Health Technologies, SMGSI IS Help Desk
  32. Industry: Computer-Software*
  33. DLA Piper
  34. Raymond James Financial, Inc., Technology Service Center
  35. First American, Wireless Group
  36. Farm Credit Mid-America
  37. VHB
  38. Great River Energy
  39. Paychex Enterprise Support, PC Support
  40. Morgan Lewis
  41. Industry: Hospitality*
  42. Arcata Associates, Inc.
  43. WorkSafeBC
  44. First American, Telephony Group
  45. SSM Integrated Health Technologies, CES-Missouri/Illinois
  46. Sappi Fine Paper North America
  47. University of Notre Dame, OIT Help Desk
  48. Vertex, Inc.
  49. Raymond James Financial, Inc., Workstation Services
  50. Natixis Global Asset Management

* These companies prefer to remain anonymous.