Support Center Best Practices Assessment

The HDI Support Center Best Practices Assessment service is an independent, third-party review of your support center. Gain a comprehensive understanding of your support center’s maturity level based on the HDI Support Center Standard and get expert insights and recommendations for improving operational efficiency, service quality, and overall value.


  • Benchmark your maturity against a globally recognized industry standard.
  • Establish a current-state baseline to measure the impact of future changes.
  • Gain proof of maturity to use in marketing your support center.
  • Receive guidance to help you prioritize improvement initiatives.


You will receive an assessment report in PDF format, which will include:

  • Current-state findings;
  • Your support center’s maturity rating based on the HDI Support Center Standard; and
  • Expert recommendations for improvements.

In addition to the assessment report, you will also receive:

  • A formal presentation of key information from the assessment report; and
  • One year of access to the baseline maturity results via the HDI Support Center Online Evaluation tool.

Request more information, contact your account manager, or call 1.800.248.5667

Related Services

HDI Support Center Certification
HDI Support Center Assisted Evaluation
HDI Support Center Self-Evaluation