Developed by the HDI International Certification Standards Committee, the HDI Support Center Standard is the ideal resource for helping you identify best practices for your support center.
Adopting the best practices identified in the HDI Support Center Standard can help you:
- Align your support services with the business's needs;
- Improve customer productivity and satisfaction;
- Enhance support staff efficiency and effectiveness; and
- Reduce the cost per incident.
A digital copy of the HDI Support Center Standard is available to HDI members at no cost. Others may purchase a copy for $59.
Download the Support Center Standard or Add To Cart
HDI offers a suite of services that provide varying degrees of assistance to support center leaders who want to find out how their operations measure up to the HDI Support Center Standard.