Five Critical Support Center Best Practices

How Missing the Mark Can Cost You

Presented by Patti Albright

Ever feel like you are running in circles? Pulling reports for one person, rebalancing your budget for another, and having no time for actual planning?

Take a moment to learn about five of the top best practices technical support centers can follow to maximize effectiveness and create sustainable efficiencies. Utilizing the guidelines provided by the HDI Support Center Standard, you can:

  1. Baseline your current performance;
  2. Identify best practices gaps and improvement opportunities; and
  3. Develop a clear, actionable improvement plan.

Presenter: Patti Albright, Manager of Support Center Services, HDI

Download the presentation PDF.