Three inspiring
keynotes
will rejuvenate the audience
Five custom-tailored
session tracks
Networking opportunities
to meet and greet your peers
An intimate
expo
with tools built for your business
Sign up by August 15 to save $100!
HDI Members
(silver and above) receive $100 discounts on conference registration and pre-conference workshops.
HDI Conference Alumni
receive a $100 discount.
Buy 5 conference registrations, get the 6th free with our
Team Discount!
Download Brochure (PDF)
Take your new knowledge home! Conference handouts, Power Points and PDFs will be available for download beginning October 15th!
Registration Information
Register Online
Hotel Information
Miami Tours
Event FAQ
Contact Us
Schedule At A Glance
Conference Tracks & Sessions
Pre-Conference Workshops
Bonus Materials
Exhibit Hall Information
Exhibitor List
Exhibitor / Sponsor Opportunities
Keynote Presentations
Networking Activities
Virtual Press Room
Join HDI at their newest event focusing on key topics in the service management. Using an in-depth workshop format, participants will explore the critical role of IT support by focusing on these five essential tracks:
Leadership
IT Service Management Processes
Service Portfolio
Performance Measurements and Metrics
Workforce Management
Leverage Wednesday’s
welcome reception
to meet your peers and vendors.
Inspiring Keynotes:
Our three presenters will stimulate laughter, discussion, and reflection.
Happy Hour:
Some great ideas were first documented on a napkin. Collaborate with session leaders and conference attendees in a casual environment.
Pre-conference workshops provide industry-standard certification training.
Knowledge Management: KCS Principles
ITIL v3 Foundations
HDI Support Center Director
HDI Support Center Manager
Be in the know. Familiarize yourself with the service management conference and key players before you attend, and continue to share ideas and energy after the event.
HDI Membership Blog
MakingITWork
Kirk Weisler's "Thought for the Day" Blog
Product research can be time consuming. At this event, you’ll have quality one-on-one face time with industry vendors in an intimate, unintimidating setting. Get a product demo. Ask lots of questions. Delve into the details of a product or service and determine whether or not it will improve your unique work environment.
EVENT OVERVIEW
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EDUCATION
EXHIBITION
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