Desktop Support

Enhance your desktop support skills and improve the customer experience.

Tag(s): desktop support, future of support

Tag(s): desktop support, industry report


With the rising demands for support access anytime, anywhere, from any device and the continuing need to contain support costs, remote support solutions have risen to the top three “must-have” technologies. Coupled with a solution lifecycle that averages three to...

Tag(s): technology, remote support tools, software as a service - SaaS, technical support, cloud computing, desktop support

Does “desktop support” have a future? The HDI Desktop Support Advisory Board thinks it does, and this white paper is a road map that will help organizations navigate the changes ahead.
Tag(s): desktop support, white paper, business of support, technology

Tag(s): desktop support, technology

Tag(s): byod, best practice, customer service, desktop support, mobile device support, mobility, practices and processes, research, self-service, staffing, technology


The twenty-five industry experts and seasoned practitioners who sit on the HDI Desktop Support Advisory Board leverage their diverse experiences to provide critical insight into the trends and needs of the...

Tag(s): desktop support, business of support, service strategy, professional development


The rules have changed. The world of technical service and support is different, and a new kind of ITSM leader is needed. In this webcast, Charles Araujo will examine the changing IT landscape and explain what those changes mean for ITSM leaders. Drawing insights...

Tag(s): business of support, desktop support, leadership, professional development, practices and processes, service management


Desktop Support Edition

Tag(s): research corner, remote support tools, research, desktop support