Library

Access the tools, templates, articles, books, resources, and white papers you need to improve your services and rise above the competition.

Books

Download metrics guides, KPI bulletins, and focus books, and purchase some of our most popular books.

E-newsletters

View the current edition and archived editions of the Industry Insider.

Glossary

New to the industry? Or just trying to stay up-to-date on the latest service and support industry terms? Refer to this valuable resource for help with service desk, customer service, and technical support terminology.

Resources

Tools and templates from across the industry.

SupportWorld

View the current issue and archived issues of the service and support industry's leading professional publication.

Webinars

Presented by top industry experts, HDI's content-rich, live webinars cover industry best practices, emerging trends, and service leadership.

White Papers

Industry experts explore relevant and provocative topics in a easily and quickly digestible format.