HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the buttons below to learn more about The Digital Experience or to view the webinar archives.

The Digital Experience


Webinar Archives

Upcoming Webinars

DevOps + KM: Using Knowledge to Increase Speed and Reduce Pain

with Adam Krob
Aug 18, 2015 - 1:00 p.m. EDT

Learn practical steps you can take to improve the transfer of knowledge between various teams in the IT organization.

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HDI Buyer's Guide Live: An ESM Solution Spotlight

with Roy Atkinson
Sep 15, 2015 - 1:00 p.m. EDT

In this webinar, three top service management solution providers will participate in a panel discussion moderated by Roy Atkinson, HDI's senior writer/analyst. Learn about the latest trends and developments in ESM, ask questions of our featured solution providers, and chat with your peers.

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