HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the buttons below to learn more about The Digital Experience or to view the webinar archives.

The Digital Experience


Webinar Archives

Upcoming Webinars

The Analytics Era: A Look at the Future of Metrics

with John Custy
Dec 15, 2015 - 1:00 p.m. EST

In this webinar, HDI 2016 track chair John Custy ("Metrics and Measurements") will present a view into the future of metrics as we move out of the telephone era and into the era of multichannel and analytics, including new trends in metrics and reporting.

Learn more