HDI's content-rich, live webcasts, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. Participate live on the day of the event and on-demand as your schedule permits.

Webcast Theater

In this virtual, highly interactive environment, you can chat with others, engage in discussions with the presenters, download free content, and extend your experience with a range of social networking tools. Download the attendee guide for a tour.


Upcoming Webcasts

How Remote Control Technology Is Continuing to Improve Support and Bring Value to Organizations

with Roy Atkinson
Jan 20, 2015 - 1:00 p.m. EST
HDI research tells us that remote control is the most widely used technology in both the support center and desktop support. Learn more about how support uses remote control in...
Learn more