HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the buttons below to learn more about The Digital Experience or to view the webinar archives.

The Digital Experience


Webinar Archives

Upcoming Webinars

Brace Yourselves, Because the Internet of Things Is Coming

with Amy DeMartine
Apr 21, 2015 - 1:00 p.m. EDT

What is the Internet of Things (IoT), and how does it affect the services you support for your business? In this HDI vChapter webinar, Forrester senior analyst Amy DeMartine will talk you through this new connected world, explaining how the IoT is already affecting businesses today, what...

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HDI 2015 – A Digital Experience

May 19, 2015 - 12:00 p.m. EDT

The adventure begins March 24–27, 2015, at the Mandalay Bay in Las Vegas—but it doesn’t have to end there! For the fourth consecutive year, we’ll follow up the HDI 2015 Conference & Expo by hosting the most immersive and educational virtual event in the technical service and support...

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Shining a Light on Shadow IT

with Matthew Hooper
Jun 16, 2015 - 1:00 p.m. EDT

Shadow IT is having an obvious impact on technical support teams. Attend this webinar to learn more about what it is and how you can strike a balance between reaping the benefits and avoiding the risk.

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Better Support Through Automation

Jul 21, 2015 - 1:00 p.m. EDT

Support automation can decrease inaccuracy in areas such as ticket categorization and assignment, and it can streamline processes and reduce human error. In this webinar, Ken Gonzalez, managing partner of Engaged Consulting, Inc., will explore what it takes to automate and why your support...

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