Webcasts

HDI's content-rich, live webcasts, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. Participate live on the day of the event and on-demand as your schedule permits.

Webcast Theater

In this virtual, highly interactive environment, you can chat with others, engage in discussions with the presenters, download free content, and extend your experience with a range of social networking tools. Download the attendee guide for a tour.

 

Upcoming Webcasts

Navigating Evolving Support Models

with Roy Atkinson
Aug 19, 2014 - 1:00 p.m. EDT

Roy Atkinson, HDI’s senior writer/analyst, explores some support models that are emerging to address these trends and looks into the changes they may drive in support organizations and beyond.

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HDI Buyer's Guide Live: Expanding the Influence of Service and Support Management

Sep 16, 2014 - 1:00 p.m. EDT

Explore the expanding influence of support and service management in this ITSM solutions spotlight. Join Cherwell Software, EasyVista, and Samanage for a moderated panel discussion in which they'll share their vision of the future of service management and explain how leading-edge technology...

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Mission Possible: Securing Enterprise Data on Mobile Devices

with Winn Schwartau
Oct 14, 2014 - 1:00 p.m. EDT

Winn Schwartau will walk you through the integral role of the service desk as the first responders in security incidents and administration and outline how you can assist with security incident reporting and metrics.

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