HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the buttons below to learn more about The Digital Experience or to view the webinar archives.

The Digital Experience


Webinar Archives

Upcoming Webinars

Framework Fusion: ITSM, DevOps, and You

with Robert Stroud
Mar 17, 2015 - 1:00 p.m. EST

Join us for a look at how combining frameworks can improve your organization’s performance and security.

Learn more

Move Over, BYOD: Exploring the Internet of Things

Apr 21, 2015 - 1:00 p.m. EST

BYOD was just the beginning; the Internet of Things (IoT) is the future, and it will be here sooner than you think. In this webinar, you’ll learn about what the IoT is, why it’s important to IT and support organizations, and how your organization can prepare for it.

Learn more