HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the buttons below to learn more about The Digital Experience or to view the webinar archives.

The Digital Experience


Webinar Archives

Upcoming Webinars

Desktop Support: Improving the Face of IT

with Cay Robertson
Oct 20, 2015 - 1:00 p.m. EDT

In this members-only webinar, Cay Robertson will discuss some of the ways to accomplish process improvements in desktop support, highlighting some year-over-year changes and trends from the 2015 Desktop Support Practices & Salary Report.

Learn more