Webcasts

HDI's content-rich, live webcasts, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. Participate live on the day of the event and on-demand as your schedule permits.

Webcast Theater

In this virtual, highly interactive environment, you can chat with others, engage in discussions with the presenters, download free content, and extend your experience with a range of social networking tools. Download the attendee guide for a tour.

 

Upcoming Webcasts

5 Ways to Increase CSAT and Boost Agent Productivity in 2015

with Roy Atkinson
Dec 16, 2014 - 1:00 p.m. EST

When customers need their complex support issues addressed and can’t find the answer on their own, they turn to live support. Are your agents ready to answer calls efficiently and effectively, with the right knowledge and information at hand?

Learn more