Webinars | The IT Service & Technical Support Community
 

Webinars

HDI's content-rich, live webcasts presented by top industry experts and practitioners cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up-to-date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special on-line events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. Participate live on the event day and on-demand as your schedule permits.

Webcast Theater

In this virtual, highly interactive environment, you can chat with others, engage in discussions with the presenters, download free content, and extend your experience with a range of social networking tools. Download the attendee guide for a tour.

 

Upcoming Webinars

HDI 2012 – A Digital Experience

May 22, 2012 - 8:00 a.m. EDT

Join an audience of thousands at HDI’s inaugural digital event on Tuesday, May 22, 2012. HDI 2012 – A Digital Experience is an innovative, robust, and FREE digital event that is open to the public. Planned activities include three live webcasts, a wide variety of on-demand...

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Next-Generation Service Support: Engaging Your Customer

with Ken Gonzalez
Jun 19, 2012 - 1:00 p.m. EDT

The challenges organizations face today aren't the same as the challenges we faced ten or twenty years ago. There are few places where this is more apparent than support, and many organizations are changing the way they do business to address these challenges. Today, there is a rising...

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Purposeful Support Practices

with Pete McGarahan
Jul 17, 2012 - 1:00 p.m. EDT

Purposeful support practices are an innovative way to look at those widely accepted service management processes, but with an emphasis on achieving a desired, measurable end result.  Purposeful practices should always be open to investigation and continuous improvement, therefore...

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How to Run a Service Desk as a Business within a Business

with Dean Meyer
Sep 18, 2012 - 1:00 p.m. EDT

Questions about relationships, expectations, resources, and financial management can be resolved effectively when you view a service desk (or any IT service delivery group) as a business within a business. Unrealistic expectations, accusations that you cost too much, and a lack of perceived...

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