Webcasts

HDI's content-rich, live webcasts, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. Participate live on the day of the event and on-demand as your schedule permits.

Webcast Theater

In this virtual, highly interactive environment, you can chat with others, engage in discussions with the presenters, download free content, and extend your experience with a range of social networking tools. Download the attendee guide for a tour.

 

Upcoming Webcasts

HDI 2014 – A Digital Experience

May 13, 2014 - 9:30 a.m. EDT

Provide your entire team with a full day of professional development and team building! Come together at HDI 2014 – A Digital Experience, the most engaging virtual event in the world! Mark your calendars now to join a global audience for HDI's third annual digital experience.

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The Staffing Process: Five Key Steps to Success

with Fancy Mills
Jun 17, 2014 - 1:00 p.m. EDT

In this webcast, Fancy Mills will cover key steps in the staffing process, including performing a workforce forecasting analysis, developing an analyst's skillset via a knowledge, skills, and abilities assessment, creating proper tests and assessments to evaluate skillsets, and using...

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The Culturetopia Effect

with Jason Young
Jul 15, 2014 - 1:00 p.m. EDT

In this HDI vChapter event, Jason Young will provide practical, easy-to-implement guidance around the seven key determinants that make for a healthy, productive, and profitable culture.

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