Webinars

HDI's content-rich, live webinars, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. In our virtual, highly interactive webinar environment, you can chat with your fellow attendees, engage in discussions with presenters, download free content, and extend your experience with a range of social networking tools. Participate live on the day of the event and on-demand as your schedule permits.

Click on the buttons below to learn more about The Digital Experience or to view the webinar archives.

The Digital Experience

 

Webinar Archives

Upcoming Webinars

Fix It Before the Call: Best Practices in Alerts and Monitoring

with Joe Ardizzone
Feb 16, 2016 - 1:00 p.m. EST
In this webinar, Joe Ardizzone will present on the ins and outs of—and particularly the best practices associated with—alerts and monitoring. Both practices are typically associated with critical events and major incidents, but what are the possible applications of alerts and monitoring...
Learn more