Webinars

Throughout history, logic demanded that anyone seeking a thing must find it wherever it IS. Today, those who desire a thing to be found must place it where the people look.  Even a few years ago, if someone wanted information, they would have to make a trip to a library, search the card catalogue and browse the stacks. Today, if an information provider wants us to find their data, they hire search engine optimization consultants to make sure we find it where we look.  

It’s no longer enough to “put your data out there” for people to come find it. If you build it, they may not come: there’s just too much data out there.  Now, you have to deliver it to them where they are! Tristan outlines the emergence of social as a channel and how SEO optimized self-service content can both deflect incoming contacts and be used by support staff to resolve social media mentions. See how organizations integrate social media monitoring, technical support and knowledge management in a multi-channel, self-service centric workplace.

For nearly two years, HDI has been working with the HDI Desktop Support Advisory board, industry leaders, and service professionals to help bring focus and maturity to the desktop support community. The second annual Desktop Support Practices and Salary survey is now underway, with the report release set for April 1, 2012. Rick and Cinda will share the highlights from research and recommendations from industry leaders, focusing on key trends, metrics, professional standards, and desktop support imperatives for the future.

The rapid adoption of smartphones and other web-enabled mobile devices introduced a fresh set of challenges, as well as opportunities for enterprises. Now the remarkable success of the iPad and a continuing flood of Android and Windows tablets and ultra-portable, yet powerful laptops into the workplace, promises to once again transform the mobile web landscape and rewrite the rules for supporting a multi-device, always-connected workforce.

Many organizations are revamping their helpdesks to better service their employees and accommodate the shifting market reality.  The changes are allowing these organizations to realize core operational advantages gleaned from ubiquitous connectivity.

This session will feature insights on how to empower your help desk to meet today’s multi-device realities, while highlighting the tools and tactics that are required to support mobile users.

Strategy. Innovation. Inspiration. Mark your calendars now for the biggest HDI special webinar series ever.  This engaging event takes advantage of all the features in our environment – live webcasts with top speakers, chat discussions, dozens of resources to download, prizes and surprises. Watch for details soon.

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