Webcasts

HDI's content-rich, live webcasts, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. Participate live on the day of the event and on-demand as your schedule permits.

Webcast Theater

In this virtual, highly interactive environment, you can chat with others, engage in discussions with the presenters, download free content, and extend your experience with a range of social networking tools. Download the attendee guide for a tour.

 

Upcoming Webcasts

Maintaining and Improving Service Delivery

with Ric Mims
Nov 18, 2014 - 1:00 p.m. EDT

IT services are a key component of success in every organization. In this webcast, Ric Mims will present an approach to developing your service improvement plan, focusing on on the importance of customer feedback mechanisms, translating feedback into actions, prioritizing, allocating budget...

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Not Enough Time to Think Strategically

with Steve Broe
Dec 16, 2014 - 1:00 p.m. EDT

If you want to live like a master, you need intelligence and determination: decide to think strategically about the results you want in your life and career, and take definite action that moves you closer to your goals.

Learn more