Webcasts

HDI's content-rich, live webcasts, presented by top industry experts and practitioners, cover industry best practices, emerging trends, and service leadership. These monthly webinars keep technical service and support professionals up to date on key issues and offer training on concepts critical to support organization effectiveness.

HDI special online events, like Customer Service Week in October, include a series of related topics scheduled across one or more days, offering in-depth learning experiences. Participate live on the day of the event and on-demand as your schedule permits.

Webcast Theater

In this virtual, highly interactive environment, you can chat with others, engage in discussions with the presenters, download free content, and extend your experience with a range of social networking tools. Download the attendee guide for a tour.

 

Upcoming Webcasts

HDI Buyer's Guide Live: Expanding the Influence of Service and Support Management

with Luke Smith , Oz Merchant , Elisabeth Thomas
Sep 16, 2014 - 1:00 p.m. EDT

Explore the expanding influence of support and service management in this ITSM solutions spotlight. Join Cherwell Software, EasyVista, and Samanage for a moderated panel discussion in which they'll share their vision of the future of service management and explain how leading-edge technology...

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Reaching for Excellence: A Customer Service Week Special Event

with Shep Hyken , Roy Atkinson , Michael Pace
Oct 7, 2014 - 12:30 p.m. EDT
In celebration of Customer Service Week, HDI is hosting a special event webcast series with Shep Hyken and Michael Pace. Check out the details of this interactive event below. Plan to get up, get involved, and say yes to excellence!

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Best Support Center Practices in Security: When the **IT Hits the Fan, Who You Gonna Call?

with Winn Schwartau
Oct 14, 2014 - 1:00 p.m. EDT

Winn Schwartau will discuss the importance of good security practices in the support center. Some of those good practices include monitoring all events, recording and classifying events, severity, action items, and escalation procedures (internal and external).

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