HDI 2012 – A Digital Experience

Discover a New World of Knowledge

Tuesday, May 22, 2012

Join an audience of thousands at HDI’s inaugural digital event on Tuesday, May 22, 2012. HDI 2012 – A Digital Experience is an innovative, robust, and FREE digital event that is open to the public. Planned activities include three live webcasts, a wide variety of on-demand training sessions, HDI 2012 keynote speaker video presentations, video vignettes featuring Connie Podesta, interactive chat groups, prize giveaways, and a digital Expo Hall.

Watch the videos

Case Study on the Digital Event

Click the name of a section below to expand the column and find out more about speakers, schedule, and prizes:

The World in 2030May 22–25 only (no longer showing)
Dr. Michio Kaku
Intentional Leadership in the New World of KnowledgeMay 22–25 only
(no longer showing)
Joe Calloway 
Why Not Enjoy the Process?May 22–25 only (no longer showing)
Steve Rizzo
Live Webcasts

Service Desk and Desktop Support Collaboration
Jeff Rumburg, MetricNet LLC
Sponsored by Nimsoft

People, Personalities, and the Plague
Gregg Gregory, Teams Rock
Sponsored by BMC Software

Raise the Bar on Service Quality
Julie Mohr, Mind the IT Gap
Sponsored by Serena Software

On-Demand Sessions

The Future of the IT Service Desk
Jeff Brooks, Gartner

Metrics That Promote Business Value
Rae Ann Bruno, Business Solutions Training

You Must Be UP to Something
Kirk Weisler, Team Dynamics

Supporting the Mobile Device Workplace
Michael Devaney, Enterprise Mobile

Aligning Metrics with Core Competencies
Eddie Vidal, University of Miami, and Jenny Rains, HDI

Putting the Team in Charge (And It Wasn't a Disaster!)
Alan Block, University Hospitals of Cleveland

Can't We All Just Get Along?: The Changing Face and Structure of Support
Danny Richardson, Pantex 

Clockwork Orange: Mobility, Big Data, and the Coming Singularity
Chris Dancy, Director of Enterprise Apophenia, ServiceNow


Join us for the full day to take in as many sessions as your schedule allows, and watch for featured chat discussions to help you interact with your peers on a wide variety of topics. Then come and go as you please throughout the rest of the week to take full advantage of all the presentations. Once a session has aired, it will be immediately available for on-demand viewing.

8:00 a.m.

Event opens
On-demand presentations available all day long
Expo Hall open all day long
Chat discussions begin


9:00 a.m.

Opening keynote: The World in 2030, Dr. Michio Kaku

10:00 a.m. – 11:30 a.m.

Expo Hall open
On-demand presentations and chat discussions continue


11:00 a.m.

Live webcast: Service Desk and Desktop Support Collaboration, Jeff Rumburg

12:30 p.m.

Midday keynote: Intentional Leadership in the New World of Knowledge, Joe Calloway

Noon – 1:30 p.m.

Expo Hall open
On-demand presentations and chat discussions continue


1:30 p.m.

Live webcast: People, Personalities, and the Plague, Gregg Gregory 

2:30 – 4:00 p.m.

Expo Hall open
On-demand presentations and chat discussions continue

3:00 p.m.

Live webcast: Raise the Bar on Service Quality, Julie Mohr

4:15 p.m.

Closing keynote: Why Not Enjoy the Process?, Steve Rizzo


5:15 p.m. Prize giveaway winners announced

Expo Hall
Each exhibitor’s booth is chock-full of industry resources and product information, and is staffed by technology experts who are ready to answer your questions. 

BMC Software
Serena Software

Networking Lounge
Stand-Out Success Strategies
Connie Podesta

Share these brief video messages throughout the day and turn them into team activities that can make a difference. If you’re looking for some “game changers” that will help you differentiate yourself so you can do more, achieve more, and be more than you ever thought possible, start by implementing these stand-out success strategies. There are ten topics in all, perfect for ten “anytime, anywhere” team meetings that will help you stand out from the crowd.

Scheduled Chats: Watch for more topics

8:25 a.m. Reassess Your Expectations
10:25 a.m. Reassert Your Value
12:25 p.m. Reevaluate Your Performance
2:25 p.m. Recommit to Change

Event Resources

HDI 2012: A Digital Experience Attendee Guide - The go-to guide for this inaugural event!

If you were unable to attend the HDI 2012 Conference & Expo in Orlando, HDI 2012 Digital is an event that provides you with a chance to catch up on hot topics in the technical support industry. HDI 2012 Digital ensures that you stay current and that you don’t fall behind the latest trends, best practices, and, most importantly, featured HDI webinars and speakers!


View the Webcast Recordings

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