Develop your people management skills and connect with customers and colleagues alike. 


Be at your best when you're at the front of the pack. 

Customer Service

Your customers are your industry. Learn how to show them.

Professional Development

Helping you move up the corporate ladder.

Workforce Management

Interface with your colleagues, teammates, superiors, direct reports, and everyone else, at any level. 


Tag(s): customer service, leadership, people, professional development, team building, teamwork

Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, toolbox, people, process, practices and processes, professional development, research, technology, workforce management, RESOURCES


Jason Young presents his innovative perspective on creating and sustaining a high-performance workplace where people can do their best work. Based on his recent book, The Culturetopia Effect,  Jason will explain how leadership defines organizational values,...

Tag(s): people, culture, employee satisfaction, employee engagement


In today's economy, finding the right talent has become more difficult than ever. However, there are several key steps you can take to find candidates with skillsets that align with the changing needs of your support center. In this session—one of the top three at HDI 2014 in Orlando—Fancy...

Tag(s): people, workforce management, staffing


Pre-Event Workshop | 9:30 a.m. - Noon EDT
The Digital Experience | Noon - 5:30 p.m. EDT

  New York   São...

Tag(s): customer service, workforce management, professional development, people, technology, mobility

Guide: A sample training plan to introduce a new analyst into your oganization.
Tag(s): toolbox, RESOURCES, people, workforce management, coaching


HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance,...

Tag(s): customer service, leadership, people, professional development, team building, teamwork


Are your employees boosting the bottom line or draining the budget? How well do your employees serve your clients and their fellow team members? Are they going above and beyond or are they just squeaking by? Exceptional reputations are built on consistency, quality, and delivery. Gregg's...

Tag(s): people, community, leadership, team building, teamwork


HDI 2013 – A Digital Experience is an award-winning free event that you help create! Earn your license to learn at this engaging event featuring top-rated sessions and speakers from the HDI 2013 Conference & Expo in Las Vegas.

Mark your calendars now...

Tag(s): business of support, customer service, desktop support, knowledge management, metrics and measurements, people, performance management, practices and processes, process, professional development, social media, team building

Tag(s): customer satisfaction, customer service, customer survey tools, metrics and measurements, toolbox, people, research