Any hiring manager who has tried to recruit help desk or technical support professionals in recent months knows the demand for top talent is high. One major reason is that many of the best workers simply are not on the market. And, given that many companies are expanding their operations,...
Tag(s): workforce management, people
Just as mobile devices can give workers the freedom to access corporate resources from anywhere, at any time, remote/online training can give them the freedom to take training and improve their skills, whether they are at work or on the road.
Tag(s): people, technology, professional development
I am a fairly new service desk analyst. I don’t mind working at the service desk, even though it is pretty stressful, but I wouldn’t mind getting into supervision, or even moving into another support team within my company’s IT organization. What steps can I take to get started on this path?
Tag(s): people, professional development
There are three levels of value provided by professional associations: to the profession in general, to your organization, and to you personally. In turn, each of these dovetails with commonly identified features of a professional association: networking, education, career development.
Tag(s): novice, professional development, people
The results of the 2011 HDI Support Center Practices & Salary Report revealed that 73 percent of support centers are hiring, meaning that they are now allowed to either fill vacant positions or create new ones. Now that things appear to be looking up, it is a good time to review the...
Tag(s): people, workforce management, research
Announcing the 2012 HDI Desktop Support Advisory Board * Coming Soon! New Desktop Support Research * Congratulations to ActioNet FAA ATO National Service Center, HDI's Latest Certified Support Center * Fresh Faces: Craig Karlin and Kate Zakopyko
Tag(s): desktop support, people, community
In the last ten years, we have continued to see rapid changes in technology. These changes have not really translated to the corporate desktop environment (outside of processing speed), because businesses are generally slow to adopt new or cutting-edge technology. However, as these new ideas,...
Tag(s): desktop support, people, professional development
The job market can be rough, and it’s likely that you either have been or will be let go at some point in your career. Here are some tips to help make that transition as quick and painless as possible. Be aware, these recommendations take an investment in time and money. There are no “magic bullets.
Tag(s): people, professional development, novice
When Apple announced the launch of the Apple Stores in 2001, it was met with widespread skepticism. There was concern over the impact the stores would have on Apple’s existing retail channels, the fact that Apple had no experience in retail, and that the mere existence of retail stores would do...
Tag(s): process, business of support, people, customer service
2011 Forum Roundup: Oklahoma Is OK! - The HEF Puts Its "Guns Up" in Texas - ¡Bienvenido a Miami! * Congratulations to Fujitsu Limited's Raku-Raku PC Customer Center! * 2012 Industry Awards: Judging in Progress * The New-and-Improved ThinkHDI.com
Tag(s): people, professional development