People

Develop your people management skills and connect with customers and colleagues alike. 

Leadership

Be at your best when you're at the front of the pack. 

Customer Service

Your customers are your industry. Learn how to show them.

Professional Development

Helping you move up the corporate ladder.

Workforce Management

Interface with your colleagues, teammates, superiors, direct reports, and everyone else, at any level. 

 

Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, people, process, practices and processes, professional development, research, technology, workforce enablement, RESOURCES

 
There are leaders at every level in an organization, and HDI has long recognized the value each individual brings to a team and each team brings to the IT organization. We're so proud of all of our HDI 2015 award winners!
Tag(s): people, membership, culture, community

 

The adventure begins March 24–27, 2015, at the Mandalay Bay in Las Vegas—but it doesn’t have to end there! For the fourth consecutive year, we’ll follow up the HDI 2015 Conference & Expo by hosting the most immersive and educational virtual event in the technical service and support...

Tag(s): customer service, workforce enablement, professional development, people, technology, mobility

 

HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance, raise company-wide awareness of the...

Tag(s): customer service, leadership, people, professional development, team building, teamwork

 

Jason Young presents his innovative perspective on creating and sustaining a high-performance workplace where people can do their best work. Based on his recent book, The Culturetopia Effect,  Jason will explain how leadership defines organizational values,...

Tag(s): people, culture, employee satisfaction, employee engagement

 

In today's economy, finding the right talent has become more difficult than ever. However, there are several key steps you can take to find candidates with skillsets that align with the changing needs of your support center. In this session—one of the top three at HDI 2014 in Orlando—Fancy...

Tag(s): people, workforce enablement, staffing

 

HDI 2014 – A Digital Experience gathered together the greatest hits from the live event in Orlando and wrapped them up in a full day of learning, interactive discussions, networking, polls, and prizes. Log in to view archived content from the 2014 event and plan to join us...

Tag(s): customer service, workforce enablement, professional development, people, technology, mobility

 

HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance,...

Tag(s): customer service, leadership, people, professional development, team building, teamwork

 

Are your employees boosting the bottom line or draining the budget? How well do your employees serve your clients and their fellow team members? Are they going above and beyond or are they just squeaking by? Exceptional reputations are built on consistency, quality, and delivery. Gregg's...

Tag(s): people, community, leadership, team building, teamwork

 

HDI 2013 – A Digital Experience is an award-winning free event that you help create! Earn your license to learn at this engaging event featuring top-rated sessions and speakers from the HDI 2013 Conference & Expo in Las Vegas.

Mark your calendars now...

Tag(s): business of support, customer service, desktop support, knowledge management, metrics and measurements, people, performance management, practices and processes, process, professional development, social media, team building