Develop your people management skills and connect with customers and colleagues alike. 


Be at your best when you're at the front of the pack. 

Customer Service

Your customers are your industry. Learn how to show them.

Professional Development

Helping you move up the corporate ladder.

Workforce Management

Interface with your colleagues, teammates, superiors, direct reports, and everyone else, at any level. 


Onboarding begins before the first day on the job and ends after the routine is established. Engage your rookie to set them up for success.
Tag(s): coaching, culture, employee engagement, employee satisfaction, human resources, job descriptions, leadership, motivation, people, relationship, staffing, supportworld, team building, training, workforce enablement, workforce enablement

Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, people, process, practices and processes, professional development, research, technology, workforce enablement, RESOURCES

Millennials desire a flexible work schedule like no generation before. Because of this, hiring and employing Millennials may seem like a challenging task.
Tag(s): employee engagement, employee satisfaction, human resources, job descriptions, leadership, people, staffing, workforce enablement, workforce enablement

Hiring is the most important thing a manager does. But the lack of training in many IT organizations on how to hire the best tech support people is alarming.
Tag(s): culture, employee satisfaction, human resources, job descriptions, leadership, people, staffing, workforce enablement, workforce enablement

A comprehensive list of Workforce Enablement information and tools.
Tag(s): workforce enablement, leadership, staffing, incentives, job descriptions, monitoring, motivation, salary, business continuity, business continuity planning, coaching, communications skills, culture, diversity, employee engagement, employee satisfaction, ethics, human resources, insourcing, outsourcing, people, performance management, relationship, rightsourcing, scheduling, sourcing, teamwork, virtual work

Proper transition planning, allowing for the human side of change, can make the difference between success and failure.

Tag(s): change management, leadership, performance management, people, productivity

There are leaders at every level in an organization, and HDI has long recognized the value each individual brings to a team and each team brings to the IT organization. We're so proud of all of our HDI 2015 award winners!
Tag(s): people, membership, culture, community


The adventure begins March 24–27, 2015, at the Mandalay Bay in Las Vegas—but it doesn’t have to end there! For the fourth consecutive year, we’ll follow up the HDI 2015 Conference & Expo by hosting the most immersive and educational virtual event in the technical service and support...

Tag(s): customer service, workforce enablement, professional development, people, technology, mobility


HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance, raise company-wide awareness of the...

Tag(s): customer service, leadership, people, professional development, team building, teamwork


Jason Young presents his innovative perspective on creating and sustaining a high-performance workplace where people can do their best work. Based on his recent book, The Culturetopia Effect,  Jason will explain how leadership defines organizational values,...

Tag(s): people, culture, employee satisfaction, employee engagement