Tag(s): customer service, workforce management, professional development, people, technology, mobility
Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, toolbox, people, process, practices and processes, professional development, research, technology, workforce management, RESOURCES
Guide: A sample training plan to introduce a new analyst into your oganization.
Tag(s): toolbox, RESOURCES, people, workforce management, coaching
HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance,...
Tag(s): customer service, leadership, people, professional development, team building, teamwork
Are your employees boosting the bottom line or draining the budget? How well do your employees serve your clients and their fellow team members? Are they going above and beyond or are they just squeaking by? Exceptional reputations are built on consistency, quality, and delivery. Gregg's...
Tag(s): people, community, leadership, team building, teamwork
HDI 2013 – A Digital Experience is an award-winning free event that you help create! Earn your license to learn at this engaging event featuring top-rated sessions and speakers from the HDI 2013 Conference & Expo in Las Vegas.
Mark your calendars now...
Tag(s): business of support, customer service, desktop support, knowledge management, metrics and measurements, people, performance management, practices and processes, process, professional development, social media, team building
Tag(s): customer satisfaction, customer service, customer survey tools, metrics and measurements, toolbox, people, research
With all of the buzz around strategic planning, it’s understandable that today’s IT manager or CIO, however shrewd he or she may be, might feel overwhelmed by the plethora of definitions on offer. This easy-to-use toolkit provides a simple, yet effective, tried-and-true approach to building and...
Tag(s): people, leadership, process, business of support, practices and processes