Customer Service

Your customers are your industry. Learn how to show them.

Tag(s): customer service, leadership, people, professional development, team building, teamwork

Tag(s): customer service, customer experience, research, research corner

In today’s marketplace, experience plays an increasingly important role in any company’s success. This is why having a well-conceived, comprehensive strategy for managing the customer experience is so important. Effectively managing the customer experience can improve overall customer...
Tag(s): customer experience, customer satisfaction, customer service, customer-satisfaction-measurement, supportworld

Tag(s): research corner, research, customer service

Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, toolbox, people, process, practices and processes, professional development, research, technology, workforce management, RESOURCES


Pre-Event Workshop | 9:30 a.m. - Noon EDT
The Digital Experience | Noon - 5:30 p.m. EDT

  New York   São...

Tag(s): customer service, workforce management, professional development, people, technology, mobility

Tag(s): byod, best practice, customer service, desktop support, mobile device support, mobility, practices and processes, research, self-service, staffing, technology


HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance,...

Tag(s): customer service, leadership, people, professional development, team building, teamwork


Your customers are important, and keeping them happy can be a significant challenge. How do you prove that keeping your customers happy is worth the investment? How much investment is required? To answer these questions, think about how you learn about customer satisfaction or dissatisfaction...

Tag(s): ROI, business of support, customer service, continual service improvement, customer satisfaction, business value, ITSM


HDI 2013 – A Digital Experience is an award-winning free event that you help create! Earn your license to learn at this engaging event featuring top-rated sessions and speakers from the HDI 2013 Conference & Expo in Las Vegas.

Mark your calendars now...

Tag(s): business of support, customer service, desktop support, knowledge management, metrics and measurements, people, performance management, practices and processes, process, professional development, social media, team building