Customer Service

Your customers are your industry. Learn how to show them.

Tag(s): customer service, customer experience, research, research corner

Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, toolbox, people, process, practices and processes, professional development, research, technology, workforce enablement, RESOURCES

 
This infographic shares five ways to impress your customers in technical support. From knowing which inbound contact channels are most utilized to staying on top of how customers feel about the support they receive, this graphic is chock full of statistics about the industry based on HDI's research.
Tag(s): customer satisfaction, customer experience, customer service

 
A comprehensive list of Customer Experience information and tools.
Tag(s): customer experience, customer satisfaction, customer-satisfaction-measurement, customer service

 

HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance, raise company-wide awareness of the...

Tag(s): customer service, leadership, people, professional development, team building, teamwork

Tag(s): customer service, customer experience, research, research corner

 
In today’s marketplace, experience plays an increasingly important role in any company’s success. This is why having a well-conceived, comprehensive strategy for managing the customer experience is so important. Effectively managing the customer experience can improve overall customer...
Tag(s): customer experience, customer satisfaction, customer service, customer-satisfaction-measurement, supportworld

 
In today’s marketplace, experience plays an increasingly important role in any company’s success. This is why having a well-conceived, comprehensive strategy for managing the customer experience is so important. Effectively managing the customer experience can improve overall customer...
Tag(s): customer experience, customer satisfaction, customer service, customer-satisfaction-measurement, supportworld

Tag(s): research corner, research, customer service

 

Pre-Event Workshop | 9:30 a.m. - Noon EDT
The Digital Experience | Noon - 5:30 p.m. EDT

  New York   São...

Tag(s): customer service, workforce enablement, professional development, people, technology, mobility