Customer Service

Your customers are your industry. Learn how to show them.

Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, toolbox, people, process, practices and processes, professional development, research, technology, workforce management, RESOURCES

 

Pre-Event Workshop | 9:30 a.m. - Noon EDT
The Digital Experience | Noon - 5:30 p.m. EDT

  New York   São...

Tag(s): customer service, workforce management, professional development, people, technology, mobility

Tag(s): byod, best practice, customer service, desktop support, mobile device support, mobility, practices and processes, research, self-service, staffing, technology

 

HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance,...

Tag(s): customer service, leadership, people, professional development, team building, teamwork

 

Your customers are important, and keeping them happy can be a significant challenge. How do you prove that keeping your customers happy is worth the investment? How much investment is required? To answer these questions, think about how you learn about customer satisfaction or dissatisfaction...

Tag(s): ROI, business of support, customer service, continual service improvement, customer satisfaction, business value, ITSM

 

HDI 2013 – A Digital Experience is an award-winning free event that you help create! Earn your license to learn at this engaging event featuring top-rated sessions and speakers from the HDI 2013 Conference & Expo in Las Vegas.

Mark your calendars now...

Tag(s): business of support, customer service, desktop support, knowledge management, metrics and measurements, people, performance management, practices and processes, process, professional development, social media, team building

Tag(s): customer satisfaction, customer service, customer survey tools, metrics and measurements, toolbox, people, research

 
Most businesses claim to use their customer service organizations as key differentiators in creating competitive advantage in the marketplace, but this claim does not withstand closer analysis. The service the vast majority of these companies provide is actually the same as their competitors, so...
Tag(s): customer service, people, process, business of support, practices and processes

 
It all started in the spring of 2009, after coming in as the runner-up for the HDI Team Excellence Award. We knew we were delivering great service to our customers, making recommendations to be more effective, and creating a great working environment, but there was something missing. After...
Tag(s): process, practices and processes, framework and methodologies, people, customer service

 
Whether your customers are internal (your peers and colleagues) or external (your company’s customers), your job is to support them, soothe them, sort out their problems, and get them back to doing their jobs as rapidly as possible. It isn’t always easy. Customer Service Week is a time to...
Tag(s): people, customer service, professional development