Professional Development

Helping you move up the corporate ladder.

 

Pre-Event Workshop | 9:30 a.m. - Noon EDT
The Digital Experience | Noon - 5:30 p.m. EDT

New York São...
Tag(s): customer service, workforce management, professional development, people, technology, mobility

Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, toolbox, people, process, practices and processes, professional development, research, technology, workforce management, RESOURCES

 

The twenty-five industry experts and seasoned practitioners who sit on the HDI Desktop Support Advisory Board leverage their diverse experiences to provide critical insight into the trends and needs of the...

Tag(s): desktop support, business of support, service strategy, professional development

 

The rules have changed. The world of technical service and support is different, and a new kind of ITSM leader is needed. In this webcast, Charles Araujo will examine the changing IT landscape and explain what those changes mean for ITSM leaders. Drawing insights...

Tag(s): business of support, desktop support, leadership, professional development, practices and processes, service management

 

HDI proudly supports Customer Service Week by providing engaging, inspiring, and fun-filled activities that technical service and support organizations can use to boost morale, motivation, and teamwork. This week is a time to reward frontline performance,...

Tag(s): customer service, leadership, people, professional development, team building, teamwork

 

HDI 2013 – A Digital Experience is an award-winning free event that you help create! Earn your license to learn at this engaging event featuring top-rated sessions and speakers from the HDI 2013 Conference & Expo in Las Vegas.

Mark your calendars now...

Tag(s): business of support, customer service, desktop support, knowledge management, metrics and measurements, people, performance management, practices and processes, process, professional development, social media, team building

 
Whether your customers are internal (your peers and colleagues) or external (your company’s customers), your job is to support them, soothe them, sort out their problems, and get them back to doing their jobs as rapidly as possible. It isn’t always easy. Customer Service Week is a time to...
Tag(s): people, customer service, professional development

 
Many Ask the Expert questions begin with a common phrase—“What is the industry standard for…”—followed by a common metric, like first contact resolution. To clarify the question, I typically point out that data we have are not “industry standards.” We have lots of data reported from hundreds and...
Tag(s): metrics and measurements, people, professional development

 
Certification has never been more relevant than it is in today’s challenging economy, when IT pros are faced with greater competition and struggle to stand out from the crowd. Ultimately, certifications are a filter for hiring managers who have tons of résumés to review, giving IT professionals...
Tag(s): people, professional development, certification standard

 
What does leadership mean to today’s workforce? What do employees look for in their formal leaders? What is the importance of informal leadership in tomorrow’s organizations? What are our employees’ expectations regarding leadership in the future? What type of leadership will be required to move...
Tag(s): people, leadership, professional development