Just as mobile devices can give workers the freedom to access corporate resources from anywhere, at any time, remote/online training can give them the freedom to take training and improve their skills, whether they are at work or on the road.
Tag(s): people, technology, professional development
I am a fairly new service desk analyst. I don’t mind working at the service desk, even though it is pretty stressful, but I wouldn’t mind getting into supervision, or even moving into another support team within my company’s IT organization. What steps can I take to get started on this path?
Tag(s): people, professional development
There are three levels of value provided by professional associations: to the profession in general, to your organization, and to you personally. In turn, each of these dovetails with commonly identified features of a professional association: networking, education, career development.
Tag(s): novice, professional development, people
In the last ten years, we have continued to see rapid changes in technology. These changes have not really translated to the corporate desktop environment (outside of processing speed), because businesses are generally slow to adopt new or cutting-edge technology. However, as these new ideas,...
Tag(s): desktop support, people, professional development
The job market can be rough, and it’s likely that you either have been or will be let go at some point in your career. Here are some tips to help make that transition as quick and painless as possible. Be aware, these recommendations take an investment in time and money. There are no “magic bullets.
Tag(s): people, professional development, novice
2011 Forum Roundup: Oklahoma Is OK! - The HEF Puts Its "Guns Up" in Texas - ¡Bienvenido a Miami! * Congratulations to Fujitsu Limited's Raku-Raku PC Customer Center! * 2012 Industry Awards: Judging in Progress * The New-and-Improved ThinkHDI.com
Tag(s): people, professional development
Tag(s): business of support, customer service, framework and methodologies, leadership, metrics and measurements, novice, people, process, practices and processes, professional development, research, technology, workforce management, RESOURCES
Certification has never been more relevant than it is in today’s challenging economy, when IT pros are faced with greater competition and struggle to stand out from the crowd. Ultimately, certifications are a filter for hiring managers who have tons of résumés to review, giving IT professionals...
Tag(s): people, professional development, certification standard
Whether your customers are internal (your peers and colleagues) or external (your company’s customers), your job is to support them, soothe them, sort out their problems, and get them back to doing their jobs as rapidly as possible. It isn’t always easy. Customer Service Week is a time to...
Tag(s): people, customer service, professional development
Many Ask the Expert questions begin with a common phrase—“What is the industry standard for…”—followed by a common metric, like first contact resolution. To clarify the question, I typically point out that data we have are not “industry standards.” We have lots of data reported from hundreds and...
Tag(s): metrics and measurements, people, professional development