Certification has never been more relevant than it is in today’s challenging economy, when IT pros are faced with greater competition and struggle to stand out from the crowd. Ultimately, certifications are a filter for hiring managers who have tons of résumés to review, giving IT professionals...
Tag(s): people, professional development, certification standard
Congratulations to CareTech Solutions, HDI's Newest Certified Support Center!
Tag(s): people, certification standard
Guide: A worksheet showing metrics to report, segmented by goals.
Tag(s): toolbox, RESOURCES, certification standard, metrics and measurements, practices and processes
Ever feel like you are running in circles? Pulling reports for one person, rebalancing your budget for another? No time for actual planning? Take a moment to learn about five of the top best-practices technical support centers can follow to maximize effectiveness and create sustainable...
Tag(s): framework and methodologies, metrics and measurements, certification standard