Research Briefs


HDI collects data on hot topics in the technical service and support industry. Quick surveys result in insightful research briefs that provide our community with timely, pertinent information that they can discuss with their peers, share with executives, and use to make research-based business decisions.

Our research is available to HDI members only. Learn more about HDI membership.

Take the Survey: Shadow IT

While the term "shadow IT" often elicits an uncertain, even negative reaction, many believe it can promote innovation. So, which is it: boon or bane?

We’re currently conducting research into how organizations are handling shadow IT, what (if any) policies are in place for using applications/services and/or transmitting data outside of the enterprise’s IT jurisdiction, and more.

Take the survey!



Research Briefs





Published on Apr 25, 2014


Published on Feb 27, 2014

Published on Dec 23, 2013


Published on Sep 25, 2013

Desktop Support Edition