Research Briefs


HDI collects data on hot topics in the technical service and support industry. Quick surveys result in insightful research briefs that provide our community with timely, pertinent information that they can discuss with their peers, share with executives, and use to make research-based business decisions.

Our research is available to HDI members only. Learn more about HDI membership.

Take the Latest Survey: Supporting the Internet of Things

These days, almost anything can be networked, allowing countless devices to speak to one another and generate actionable data. It’s the Internet of Things (IoT), and we want to find out if support teams are ready to support it. So, whether you are part of an internal technical support team or a support team for a device in the IoT space (or potentially could be in the IoT space), we want to hear from you.

Take the survey and get the report!



Research Briefs

Published on May 06, 2015






Published on Apr 25, 2014


Published on Feb 27, 2014

Published on Dec 23, 2013