Research Briefs


HDI collects data on hot topics in the technical service and support industry. Quick surveys result in insightful research briefs that provide our community with timely, pertinent information that they can discuss with their peers, share with executives, and use to make research-based business decisions.

Our research is available to HDI members only. Learn more about HDI membership.

Take the Latest Survey: Tools to Empower End Users

Through various types of technology solutions, support organizations are able to empower end users to resolve or submit their own issues and requests. With our latest survey, we want to learn more about the types of tools being provided to end users, as well as the processes, the benefits, and even the pain points.

Take the survey and get the report!



Research Briefs

Published on May 06, 2015






Published on Apr 25, 2014


Published on Feb 27, 2014

Published on Dec 23, 2013