The annual HDI Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical information. This report provides current, valuable support statistics on items such as call resolution times, cost per incident, trending, and support salaries by job function, such as analyst, team lead, or manager. Support metrics are reported for the industry as a whole, and key metrics are also outlined by specific demographics (industry, type of support, and size of support center).
Use this report to:
- Validate existing practices
- Benchmark your performance against similar organizations
- Compare support salaries for analysts, managers, directors, and more
Participate in This Industry Research
The HDI Support Center Practices & Salary Report is based on survey responses from support professionals around the world. We’re currently collecting responses for the 2013 report, which will be released in October. By completing the survey, you’ll not only reserve your copy of the 2013 HDI Support Center Practices & Salary Report, you’ll also gain immediate access to the 2012 report.
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Pricing for the HDI Support Center Practices & Salary Report
Student members and above receive free access to the digital report (download below). A printed version of the report can be purchased for $399. Resources members and above can purchase a print package add-on to their membership for $95 ($155 for international members), which gets them printed copies of the latest reports as well as six issues of SupportWorld magazine. For more information, please contact the HDI Customer Care Center at 800.248.5667.