The annual HDI Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical information. This members-only report provides current, valuable support statistics on items such as:
- Call resolution times
- Cost per incident
- Trending information
- Support salaries by job function (such as analyst, team lead, or manager)
Support metrics are reported for the industry as a whole, and key metrics are also outlined by specific demographics (industry, type of support, and size of support center).
Use this report to:
- Validate existing practices
- Benchmark your performance against similar organizations
- Compare support salaries for analysts, managers, directors, and more
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