The annual HDI Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical information. This report provides current, valuable support statistics on items such as call resolution times, cost per incident, trending, and support salaries by job function, such as analyst, team lead, or manager. Support metrics are reported for the industry as a whole, and key metrics are also outlined by specific demographics (industry, type of support, and size of support center).
Use this report to:
- Validate existing practices
- Benchmark your performance against similar organizations
- Compare support salaries for analysts, managers, directors, and more
Pricing for the HDI Support Center Practices & Salary Report
Student members and above receive free access to the digital report (download below). Nonmembers can purchase digital access for $399. For more information, please contact the HDI Customer Care Center at 800.248.5667.