2012 HDI SUPPORT CENTER PRACTICES & SALARY SURVEY NOW OPEN!
Take the survey and get a FREE copy of the 2012 HDI Support Center Practices & Salary Report!
Take the Survey
The annual HDI Support Center Practices & Salary Report is the definitive resource for IT service, help desk, and technical support center trending and statistical information. This report provides current, valuable IT support statistics on items such as call resolution times, cost per incident, trending, and IT support salaries by job function, such as analyst, team lead, or manager. The IT support metrics are reported for the industry as a whole, and key metrics are also outlined by specific demographics (industry, type of support size of support center, and country).
Use this IT salary report to:
- Validate existing practices;
- Benchmark your IT performance against like organizations; and
- Compare IT support, help desk, and desktop support salaries for analysts, managers, directors, and more.
Pricing for the HDI Support Center Practices & Salary Report
HDI members receive free access to the digital report (download below). Gold members and above receive one free printed copy. Additional printed copies can be purchased ($149) by contacting the Customer Care Center at 800.248.5667.