The annual HDI Support Center Practices & Salary Report is the definitive resource for service, help desk, and technical support center trending and statistical information. This report provides current, valuable support statistics on items such as call resolution times, cost per incident, trending, and support salaries by job function, such as analyst, team lead, or manager. Support metrics are reported for the industry as a whole, and key metrics are also outlined by specific demographics (industry, type of support, and size of support center).
Use this report to:
- Validate existing practices
- Benchmark your performance against similar organizations
- Compare support salaries for analysts, managers, directors, and more
Members at the Student level and above receive free access to this digital report (a $399 value). Learn more about the other benefits of HDI membership and join today!