All Certified Instructors are required to provide a copy of their resume to HDI as a part of the application process. It's recommended that instructors have two years experience as a support center analyst, team lead, manager, trainer, or related consulting experience. In addition, each HDI course may have additional prerequisites that the instructor must satisfy in order to be authorized to deliver that specific course. Below are the prerequisites, by course:
HDI Customer Service Representative (HDI-CSR)
- No prerequisites
- Instructors authorized to deliver the following courses are automatically authorized to deliver HDI-CSR:
- HDI Support Center Analyst
- HDI Desktop Advanced Support Technician
HDI Support Center Analyst (HDI-SCA)
- ITIL® 4 Foundation certification recommended
HDI Desktop Advanced Support Technician (HDI-DAST)
- ITIL® 4 Foundation certification recommended
Troubleshooting and Problem-Solving Bootcamp
- HDI Support Center Analyst certification
- ITIL® 4 Foundation certification recommended
HDI Support Center Team Lead (HDI-SCTL)
- ITIL® 4 Foundation certification
HDI Support Center Manager (HDI-SCM)
- ITIL® 4 Foundation certification
- Three years' experience as a support center manager or related consulting experience
- Knowledge of other service management frameworks recommended, such as ISO/IEC 20000 and KCS
HDI Desktop Support Manager (HDI-DSM)
- ITIL® 4 Foundation certification
- Three years' experience as a desktop support manager or related consulting experience
- Knowledge of other service management frameworks recommended, such as ISO/IEC 20000 and KCS
HDI Support Center Director (HDI-SCD)
- ITIL® 4 Foundation certification
- HDI Support Center Manager (HDI-SCM) certification
- Three years' experience as a support center director or related consulting experience
- Knowledge of other service management frameworks recommended, such as ISO/IEC 20000 and KCS
KCS Foundation
- Must be authorized to deliver the KCS Principles course
KCS Principles
- ITIL® 4 Foundation certification
- KCS Principles certification
- Three years' experience with knowledge management