HDI researched the use of service management principles, practices, and tools across the entire organization, an expansion commonly known as enterprise service management (ESM). Enterprise service management is a tremendous opportunity for IT and the wider organization to survey and thrive. Download this free report to learn:

  • How many organizations are doing ESM and which areas of the business have adopted it
  • What business imperatives are driving the expansion of service management
  • Who’s driving the expansion and why
  • Where the tools of service management are being used outside IT
  • How service management has affected employee satisfaction and/or productivity

 Have you heard about Service Management World 2019? Now in its second year, join us to take a deep dive into enterprise service management, digital transformation, and solutions to ensure your organization is ready for the future. Join HDI from November 11-13 in Orlando, FL!

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