Four Organizations Recognized for Excellence in the IT Service and Support Industry

Colorado Springs, Colo. – August 20, 2007 – HDI, ( the world's largest membership association for IT help desk and service management professionals and the premier certification body for the industry, today announced that four IT support organizations have been recognized for their excellence. National City Corporation, Canada Revenue Agency, U.S. Marine Corps Tactical Systems and Lockheed Martin IT, Southeast Support Center have all achieved the prestigious HDI® Support Center Certification (

HDI Support Center Certification is designed to improve the effectiveness of the support services industry and technical support organizations by providing a reference model, industry standards that are recognized worldwide and an accompanying certification program. Evaluation is based on a set of standards statements that were developed by HDI’s global independent committee. Each standard has four levels of maturity to evaluate the support center’s level of service excellence.

All four organizations successfully underwent thorough independent site audits of their support centers by HDI-certified auditors to verify compliance with the HDI Support Center Certification standards. National City Corp. and Canada Revenue Agency have achieved this impressive designation for the first time, and the U.S. Marine Corps Tactical Systems Support Center and Lockheed Martin IT, Southeast Support Center were both re-certified. The U.S. Marine Corps Tactical Systems Support Center was originally certified in 2004. This is the third re-certification for Lockheed’s support center, the only organization to be re-certified three times by HDI.

“These support organizations excel in all of the core areas on which the HDI Support Center Certification program focuses – leadership, policy and strategy, people management, resources, process and procedure, people satisfaction, customer satisfaction, and performance results,” stated Rick Joslin, executive director, certification and training, HDI. “They should all be very proud of this important accomplishment.”

For more information about the HDI Support Center Certification program, contact HDI at (800) 248-5667, [email protected]; or visit

About HDI
HDI, a Think Service company, is the world’s largest IT service and support membership association and the industry’s premier training and certification body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.


Media Contact:

Allison Wroe
HDI, Director of Marketing
[email protected]