Colorado Springs, CO – May 6, 2008 - Think Services' HDI, the world's largest membership association for help desk and IT service and support professionals and the industry’s premier certification body, today introduced a new conference designed for service and support professionals who are implementing IT service management best practices. The HDI 2008 Service Management Conference and Expo will be held October 15-17, 2008 at the InterContinental Hotel in Miami, Florida.

The conference will provide comprehensive half-day workshops on challenging issues such as restoration and control processes, continual service improvement, knowledge management, service catalogs, service level agreements, and methods to measure service performance. In addition, HDI will provide advanced sessions on budgeting, leadership, and workforce management.

HDI will also offer pre-conference certification courses for its most popular topics including HDI Support Center Director, HDI Support Center Manager, ITIL® v3 Foundations, and Knowledge Management Foundations: KCSSM Principles. Notable keynotes speakers include Victoria Labalme, author Neal Petersen, and motivational guru Kirk Weisler.

HDI conducts the world’s largest conference for help desk and IT support professionals each spring and provides educational opportunities for all levels of technical support staff. This newest event was created at the request of HDI members and customers who want to develop business-centric support centers. The demand for this event represents the growing adoption of service management best practices in North America such as ITIL® and HDI Standards.

“HDI’s goal is to provide valuable experiences to our members and the service and support community overall. This new Service Management Conference is designed to offer service professionals the expanded, in-depth, educational opportunity they have been asking for, with the security of knowing HDI delivers exceptional conference experiences,” stated Rich Hand, HDI Executive Director of Membership. To learn more about HDI Service Management Conference and Expo, please visit or call 1.800.2485667 to request a brochure.

About HDI
HDI, a Think Services company, is the world’s largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174.

About Think Services
Think Services connects specialized communities worldwide using innovative media, educational events, consulting, training and certification. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning, Game Developer magazine, the International Customer Management Institute, HDI (formerly the Help Desk Institute), and Dr. Dobb's Journal. Think Services is a subsidiary of United Business Media (, a global provider of news distribution and specialist information services with a market capitalization of more than $2.5 billion. To learn more, visit