June Launch Includes HDI Support Center Team Lead and Manager Courses in Bangalore

Colorado Springs, CO – June 15, 2009 – HDI, the world's largest membership association for help desk and technical support professionals and the premier certification body for the industry, has selected QAI (www.qaiglobal.com), to deliver two HDI certification courses in Bangalore, India. While Indian-based HDI customers utilize online and on-site training, this is the first time HDI courses will be delivered publicly within India.

QAI, a global consulting and workforce development organization, will present HDI Support Center Team Lead June 22-24, and HDI Support Center Manager June 25-26 at the Royal Orchid Central in Bangalore. The HDI Support Center Team Lead certification course is designed for support center professionals who have been or will be promoted to a team lead position and require fundamental management and leadership skills for their increased responsibilities. The HDI Support Center Manager certification course focuses on technical support best practices, standards and the skills necessary to successfully manage the operational, strategic and tactical components of a support organization.

HDI trained and certified more than 5,000 support professionals world-wide during 2008. HDI Certification is based on internationally-recognized open standards which are developed by a committee of worldwide industry leaders, help desk and support center experts, consultants, and practitioners for the benefit of the support industry.

About HDI
HDI, a Think Services company, is the world's largest IT service and support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com. or call +1 719.268.0174.

About QAI
QAI is a leading global consulting and workforce development organization addressing 'Operational Excellence' in IT, BPO and Knowledge intensive service organizations.

QAI Global Services, the consulting division of QAI, addresses the space of Operational Excellence which includes the areas of Process Management, Quality Management, Innovation Management, Project Management, IT Service Management and others.

QAI Global Institute, the Competency Development division of QAI, focuses on creating international Education and Training products and services to address the Competence Development, Assessments and Certifications to cater to the large pool of manpower requiring skills for increased employability.

QAI currently services more than 200 clients in 30 countries and has regional bases located in the U.S., India, UK, China, Singapore, Malaysia and Canada.

About Think Services
Think Services connects specialized communities worldwide using educational events, consulting, training, certification, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning Gamasutra.com, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit www.think-services.com.


Allison Wroe
HDI Executive Director of Marketing
(719) 785-5355
[email protected]