Fujitsu Achieves HDI Support Center Certification for Raku Raku PC Help Line, Recognized for Excellence in the IT Service and Support Industry

Colorado Springs, CO - November 12, 2009 - HDI, the world's largest membership association for help desk and IT service and support professionals and the premier certification body for the industry, today announced that Fujitsu Limited and Fujitsu Communication Services Limited has achieved the prestigious HDI® Support Center Certification for its Raku Raku PC Help Line, Fujitsu's customer support desk for FMV Raku Raku PC users. Fujitsu successfully underwent thorough independent site audits of its support center by an HDI-certified auditor to verify compliance with the HDI Support Center Certification standards. Fujistu's certification is valid for two years.

Rick Joslin, executive director, certification and training, HDI, stated,"The HDI Support Center Standard was developed to guide support organizations in their efforts to achieve the highest levels of customer satisfaction, operational excellence, development of exceptional teams and efficiencies that lead to increased profitability and overall effectiveness. We are very pleased that Fujitsu demonstrates excellence in all of these areas."

The HDI Support Center Certification program is an award that acknowledges a support center's commitment to excellence, efficiency and service quality based on an industry standard that is recognized worldwide.

Based on the HDI Support Center Standard and developed by an international standards committee comprised of more than 25 practitioners and experts from around the world, the standard is organized into eight categories representing five enablers and three results. Each category contains activities that define a support center's maturity. The standard provides a framework for successful leadership, strategic planning, people management, resource and technology optimization, and service delivery that is designed to produce optimum performance and satisfaction results.

"Fujitsu is committed to service excellence," said Kazuhisa Terashi, General Manager, Direct Business Division, Fujitsu. "Not only are we committed to delivering top-notch support to our customers, we are also pleased to offer our employees with a working environment that is dedicated to employee satisfaction. We are very pleased to have earned this certification from HDI."

Fujitsu's Raku Raku PC Help Line received high ratings for the following:
  • Policies and business strategies were thoroughly communicated from upper management to support staff;
  • Advanced contact-center systems utilizing IT solutions provide coherent, high-quality support, while serving as a medium for customer opinions to be reflected in products, services, and business strategy, as part of a PDCA cycle for raising the quality of products and services;
  • Seamless collaboration between Fujitsu and Fujitsu Communication Services, which handles the center operations, for ongoing operational improvements.
For more information about the HDI Support Center Certification program, contact HDI at (800) 248-5667, [email protected]; or visit

About Fujitsu Ltd
Fujitsu is a leading provider of IT-based business solutions for the global marketplace. With approximately 175,000 employees supporting customers in 70 countries, Fujitsu combines a worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to customers. Headquartered in Tokyo, Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.6 trillion yen (US$47 billion) for the fiscal year ended March 31, 2009. For more information, please see:

About HDI
HDI, a Think Services company, is the world's largest IT service and support membership association and the industry's premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for help desk/support center emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities and the largest industry event - the HDI Annual Conference and Expo. Headquartered in Colorado Springs, Colo., USA, HDI offers training in multiple languages and countries. For more information, visit or call +1.719.268.0174. (Think Services and HDI are not affiliated with Customers International Limited or HDI Europe.)

About Think Services
Think Services connects specialized communities worldwide using educational events, consulting, training, certification, membership, and innovative media. Providing comprehensive opportunities for people to learn from, network with, and inspire each other, Think Services builds strong brands and works within communities to foster a unique affinity with its products and services. The division's flagship products include the Game Developers Conference, the Webby Award-winning, Game Developer magazine, the International Customer Management Institute (ICMI), and HDI. Think Services is a subsidiary of United Business Media, a global media and marketing services company with a market capitalization of more than $1.6 billion. To learn more, visit

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