Colorado Springs, CO – September 2, 2010 – HDI, a global association for IT service and technical support professionals and the premier certification body for the industry, today announced the release of the HDI Desktop Support Manager certification program.

The HDI Desktop Support Manager certification verifies that desktop support managers possess the knowledge of best and common practices necessary to successfully manage the operational and tactical components of a support organization while strategically aligning with the needs of the business. The program aims to meet the unique needs of those who manage desktop support functions and is recommended for both new and experienced desktop support managers. The course has been designed to build skills and help individuals prepare for the certification exam.

The certification exam and course are based on the new HDI Desktop Support Manager standard developed by the HDI International Certification Standards Committee.

"HDI sponsored the development of this certification in response to the needs of the industry," said Rick Joslin, HDI's executive director of certification and training. "The desktop support manager plays a critical role in every IT service organization, yet there is a lack of documented best practices and training for these professionals to leverage. Desktop support is only a few decades old as an industry. As the profession continues to mature, best practices must be identified to promote efficiency and effectiveness while delivering quality service. Desktop support managers need to invest in their own professional development and obtain certifications as recognition of their skills and knowledge in the industry."

The inaugural HDI Desktop Support Manager training class will be held in Chicago, IL, from November 2–4, 2010. Courses have also been scheduled in Los Angeles, New York City, Atlanta, Washington, DC, and Dallas during November and December. The course registration fee includes a certification exam; the certification exam can also be purchased separately. For more information, visit or call 800.248.5667.

About HDI
HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174. HDI is part of UBM TechWeb.

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