Support Center


As a support center professional – at any level – if there is one organization in the world that understands your challenges and can make you better than when you partnered with us, it’s HDI.

Our entire existence has been rooted in empowering service and support professionals to advance their careers, build their networks, and drive valuable connections. We also work at the organizational level to address strategic and operational challenges, and to drive positive change.

As we navigate disruptive support center trends like digital transformation, artificial intelligence, and agile resourcing, HDI is excited to continue this partnership. The increasing level of complexity that accompanies the fast-paced, cloud-based world of digital requires implementing a solid, modernized support center strategy in order to make sure that digital transformation coincides with operational excellence, customer satisfaction and IT agility.

Through our proven and comprehensive support center offerings, we can lead you through these changes and enable your continued growth and advancement. Contact us today to discuss your environment and how HDI can add value to it. And visit the links below to learn more about our support center networking and services offerings.

  • Community Membership through HDI Connect

  • Webinars

  • Events

  • Local Chapter Membership

Best Practice Content

  • Research

  • Articles and Blogs

  • The leading industry newsletter: SupportWorld

  • HDI Connect Forums

 Training and Certification Courses

  • Support Center Director

  • Support Center Manager

  • Support Center Team Lead

  • Support Center Analyst

  • Desktop Support Technician

  • Technical Support Professional

  • Customer Service Representative

  • ITIL Courses like: Foundation, Practitioner and Awareness

  • Problem Management Professional

  • KCS Principles

  • KCS Foundation

  • Structured Problem Solving for the Support Professional

  • Succeeding with Metrics

 Advisory Services

  • Targets Solutions Assessments

  • Best Practice Assessments

  • Benchmarking Solutions


  • HDI Conference & Expo

  • Service Management World