Below is a partial list of organizations that have successfully achieved the HDI Support Center Certification. Click here to learn how to join this list.

407 ETR
2013 • 2015

407 ETR is the world’s first all-electronic, barrier-free toll highway, stretching 108 km across the Greater Toronto Area. More than 380,000 drivers travel the 407 ETR every day, and it has a reputation for being safe, fast, and reliable. The employees of the 407 ETR Service Desk provide 24×7×365 support for the systems, applications, and mobile devices used by more than 500 employees. The team prides itself on providing exemplary customer service for every individual on Team 407.

ActioNet FAA ATO National Service Center
2011 • 2013

The Federal Aviation Administration (FAA) National Service Center (NSC) is part of ActioNet's Information Technology Contract, which services the FAA's Air Traffic Organization (ATO). Providing 24×7 support for commercial, private, and military aviation, the ATO supports more than 35,000 controllers, technicians, engineers, and support personnel. The primary function of the ATO is to move air traffic safely and efficiently. With more than 7,000 takeoffs and landings every hour, and more than 660 million passengers and 37 billion tons of freight moved each year, the men and women of the ATO ensure the safety of approximately 50,000 flights across our nation’s airspace every day.

2007 • 2009 • 2011

The Single Point of Contact (SPOC) is the hub for all Aetna IT infrastructure problems, 24 hours a day, 365 days a year. In 2011, SPOC handled 431,000 incidents and successfully resolved over 86 percent of those incidents on first contact. SPOC was established in 1995 to consolidate the regional support centers all over the country and to provide a centralized support model; it currently supports 41,000 Aetna internal users worldwide. Aetna users contact SPOC by phone, chat, or email, keeping the many analysts constantly busy. SPOC is advancing quickly toward its goal of 100-percent virtual resolution by providing innovative tools and products, such as chat rooms, new self-help products, and a web-based password reset system.

Aioi Nissay Dowa Insurance Co., Ltd.
2019 • 2021 • 2023

Our company’s aim is to “deliver high-quality products and services to all customers and create an evolving company based on the trust of each and every customer”. Our Customer Center, which receives inquiries from customers, does our very best to provide a sense of security and satisfaction to our customers.

Algar Tech
2014 • 2016 • 2021

Algar Tech is a company specializing in business processes for managing customer relationships and technology environments.

"1 - Grow in the relationship chain between people and organizations 2 - Have a cohesive and synergistic portfolio 3 - Ensure excellence in execution"

Providing training and information to members as soon as they are assigned to work in the Support Center. Communication plan, processes, procedures, documents, meeting plans, specific orientation actions, etc.

Performance in the Information Technology segment, its activities range from data management, ICT infrastructure management and customer relations supporting its business processes.

As it is the provision of outsourced service to the Eletronorte (Government) client through a contract, the impact generated on the organization due to failures in the services provided is mostly financial and also with the possibility of preventing participation in new tenders.

Atos Brazil

Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over €11 billion. Number one in Europe in cybersecurity, cloud and high-performance computing, the Group provides complete bespoke solutions for all industries in 69 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its customers.

Atos' aim is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Around the world, the Group enables its customers, employees and members of societies in general to live, work and develop in a sustainable way, in a secure information space.

BS4IT Soluções em Tecnologia LTDA

Since 2014, BS4IT's mission is to support companies through its IT expertise by performing consistent work in the areas of Data Center, Data Protection, Information Security and Cloud. Our focus is to act in a consultative manner, executing projects, monitoring and sustaining IT environments.


With more than 12 years in the market, AZCorp is a company focused on data consulting and analytics. We support customers with tailor-made solutions so they can make better use of their computing and technological resources.

Cadmus Consultoria - Operações Service Desk e Field Services BTG Pactual

CADMUS has over 25 years of IT services experience. We support companies with agile and digital culture, innovation and automation, talent experience, software delivery and ITO Agile 5.0.

We have more than 150 customers, 1000 employees and a strong presence in sectors such as financial services, transport and logistics, retail, industry and technology.

The Service Desk Agile 5.0 and Field Services Agile 5.0 of the CAMDUS, work so that our customers have the best experience in their services attendance, whether IT or business, whether in person or remote. With the use of society 5.0 concepts where the focus is to meet the real needs of human beings and the use of agile methodologies, we are able to provide a customized and flexible service, which brings a high level of satisfaction and an awesome experience throughout your journey to our customers.

Canada Revenue Agency (CRA)
2009 • 2011• 2013 • 2015 • 2017 • 2019 • 2021

The Canada Revenue Agency (CRA) administers tax and benefits programs on behalf of the federal and provincial governments of Canada, ensuring compliance with tax legislation and contributing to the economic and social well-being of Canadians. The National IT Service Desk (NITSD), as part of the CRA, provides first point-of-contact services (FPOC) to 50,000+ internal CRA and Canada Border Services Agency (CBSA) employees, who in turn provide services to the Canadian public. NITSD provides support through telephone and electronic web form 24 hours a day, 7 days a week, 365 days a year; services range from desktop and laptop hardware/software support, to support of mobile and remote solutions. NITSD's mission is to provide a world-class customer experience, which we are constantly looking to improve upon by increasing our service offerings, providing self-service options and offering new methods of contact, such as live chat.

Canon Solutions America Inc
2015 • 2017

Canon Solutions America provides industry leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With the technology offerings of the Canon and Oce brands, Canon Solutions America helps companies of all sizes improve sustainability, increase efficiency, and control costs through high volume, continuous feed, digital and traditional printing, and document management solutions. A wholly owned subsidiary of Canon U.S.A.,Inc., Canon Solutions America is headquartered in Melville, N.Y. and has sales and service locations across the U.S.

2012 • 2018 • 2020 • 2022

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 325,000 team members more than 50 countries. With a continuous search for better user experience by optimized support, the Digital Service Center has a set of complete solutions to access anywhere and anytime, with digital and integrated services to support the end user’s client.

CareTech Solutions

CareTech Solutions is a healthcare information technology company with in-depth knowledge of how hospitals work. Service Desk professionals are experienced on all major hospital information systems and bring a vital understanding of clinical analysis to every call. Calls are fielded by trained support analysts in a state-of-the-art command center in the United States. Advanced infrastructure and application monitoring tools enable customer to observe systems via dashboards and reporting tools enable analysis and trending to bring call volume down. Monthly reports keep customers updated on end-user satisfaction and statistics including downtime, SLA performance, and service request management. The Service Desk is scalable to the size and scope of any hospital.

CDI IT Solutions
2007 • 2009 • 2011 • 2013 • 2015 • 2017

CDI IT Solutions is a division of CDI (NYSE:CDI), a leading provider of engineering and IT outsourcing solutions and professional staffing. The company provides IT consulting, IT outsourcing, and IT staffing to lead organization optimization of IT infrastructure, reduction of aggregate IT costs, improvement of service levels, and reallocation of capital for strategic investment.


The Global Service Desk provides IT, operational and enterprise support to World Bank Group customers.  The Global Service Desk operates from client site and offshore delivery center. As noted by our Auditor, “There is a strong focus on quality management and an analytical approach to reviewing performance and identifying improvement.” Providing support to well over 100 applications, systems, policies and client tools, support ranges from internal enterprise systems to COTS solutions.

CenturyLink is the third largest telecommunications company in the United States.  A global leader in cloud infrastructure, hosted IT solutions, managed services in national and international markets, offers its high quality network and data centers for businesses and consumers.  CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America’s largest corporations.

2014 • 2016

Cerner is the world’s largest publicly traded health information technology company, providing leading-edge solutions and services for health care organizations worldwide. Cerner’s mission is to contribute to the systemic improvement of health care delivery and the health of communities, and Cerner Connect is Cerner’s support organization, serving as the “front door” for clients. The goal of Cerner Connect is to provide a proactive and personalized support experience, anticipating users’ needs and continuously advancing clients toward achieving their goals. Given the “always on” nature of healthcare organizations, many Cerner teams operate 24x7x365 in order to provide the necessary levels of support for clients globally.

Cognizant Technology Solutions
2011 • 2015
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process out­sourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, NJ, Cognizant combines a passion for client satisfaction, technology innovation, deep industry, and business process expertise with a global, collaborative workforce that embodies the future of work. With over 75 development and delivery centers worldwide and approximately 211,500 employees (as of December 31, 2014), Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500, and is ranked among the top-performing and fastest-growing companies in the world. Visit us online at or follow us on Twitter: @Cognizant.


Founded in 1994, ConnectCom is a São Paulo–based provider of specialized computer equipment maintenance services. Its team of highly-qualified technicians and specialists manages over 200,000 desktops and servers, and recently resolved its four-millionth incident. In addition to achieving the HDI Support Center Certification, ConnectCom is certified in ISO 9001.

CTC First Contact Corporation
2015 • 2017 • 2019

CTC First Contact Corporation was founded in April 2000 as a 100% subsidiary of ITOCHU Techno-Solutions Corporation. Our fundamental goal is to connect businesses with customers by playing the “First Contact” role. In doing so, we aim to solve issues from the customer's perspective. Our experience from supporting a wide range of industries has created the foundation for providing assured Service Desk and Contact Center services to a broad range of clients. At CTC First Contact Corporation we also offer "education and training services," "manual creation service," "outbound services" and "BPO" (business process outsourcing). In doing so, we aim to offer clients with a Total Solution for their businesses.

CTIS Service Desk Petrobras
2011 • 2017

CTIS, a leading IT company in Brazil, offers a wide range of IT services and products to large corporations, as well as providing equipment, software, supplies and accessories to retail consumers. Totally national, CTIS works mainly in São Paulo, Rio de Janeiro and the Federal District. With a focus on sustainable development, innovation and quality, CTIS knows that technology is most useful when it improves people's lives and futures, and that requires passion.

Dell Digital Service Desk
2018 • 2020

Dell Technologies is the leader in digital transformation - providing digital technology solutions, products, and services to drive business success.

Dell Technologies has a vast and diverse workforce of 150,000+ employees and contractors. Employees span all age groups, geographic locations, and have varying levels of technical aptitude. As a result, a strong technical support organization is imperative. The Dell Digital Service Desk offers Dell employees and contractors 24x7x365 support by phone, chat, and pro-active engagement - in 9 languages!

The Dell Digital Service Desk helps with software and hardware issues relating to internal IT applications and products. The Service Desk takes pride in resolving requests quickly and providing easy solutions for a top-notch experience. This has been particularly important in recent months, as the Dell Digital Service Desk successfully supported many Dell employees in the transition to working-from-home full time. The hard work and dedication of the Dell Digital Service Desk does not go unnoticed by our internal customers. The level of satisfaction (CSAT) remains at 99% for phone and chat support, and 98% for web support. Employee sentiment with the Service Desk also continues to rise – achieving a score of 83 in Q1 of 2021. Considering the stark challenges presented as a result of the global pandemic, these results are remarkable.

Defense Information Systems Agency (DISA) Global Service Center (GSC)

The Defense Information Systems Agency (DISA) Global Service Center J66 (GSC) is the Tier I and Tier II Support organization for DoDNet Desktop Support (NIPR and SIPR). GSC Customer Support (Tier I) Support is provided 24x7x365 and is responsible for recording service requests, incidents, classifying and prioritizing incidents and requests, and associated problem management activities. They also resolve service requests and incidents and provide updates on open tickets to the submitters. GSC End User Support (Tier II Desktop/Laptop/Workstation) is responsible for delivering support during core hours at 25+ locations, VIP support, resolving issues escalated from Tier I, documentation for Tier I, working with end users to resolve the issue, and escalating incident/request tickets to other support missions when they are unable to resolve.

State of Michigan - DTMB
2019 • 2021 • 2023

The State of Michigan Department of Technology, Management and Budget (DTMB) supports the business operations of all state agencies through a variety of administrative services. Located within DTMB, the Client Service Center (CSC) is a 24x365 multi-faceted organization that serves as the primary point of support for approximately 50,000 state of Michigan employees when they experience issues with computers and other technology. CSC's mission is to provide excellent customer service and deliver solutions to all users of the state's technology resources when they contact us. Since 2017, the CSC continues to resolve more than 80% of calls internally while scoring above 95% in Customer Satisfaction.

2013 • 2015

EcoRodovias is an integrated logistics infrastructure company, which operates intermodal logistics assets, road concessions and related services in a sustainable and socially responsible manner. Its mission is to create value in a sustainable way through entrepreneurship and management of synergies in the portfolio of business in logistics infrastructure, aligning them through the culture, principles of management and governance of the EcoRodovias Group.

e-staffing Co.,Ltd. QUALICA Inc. Bewith,Inc.
2014 • 2016 • 2018 • 2020 • 2022

The e-staffing support center will continue to be of high quality as a comprehensive support window for more than 16,000 companies and 350,000 users who are using the de facto standard "e-staffing" in the temporary staffing management system industry. While providing support, we will strive to further improve quality and use the service with greater peace of mind.

FUJIFILM Service Creative Corp.
2014 • 2016 • 2018 • 2020 • 2022 • 2024

FUJIFILM Service Creative Corp. provides support for business solutions and services for FUJIFILM Business Innovation Corp., and the Customer Contact Center supports not only requests for maintenance but also inquiries for machine operation, document solutions, and outsourcing services.

Fujitsu Limited - Raku-Raku PC Customer Center
2009 • 2011 • 2013 • 2015 • 2017

Fujitsu is a leading provider of ICT products, services, and solutions for the global marketplace. With approximately 170,000 employees supporting customers in more than 100 countries, Fujitsu uses its experience and the power of ICT to shape the future for its customers. Fujitsu Limited reported consolidated revenues of ¥4.4 trillion ($47 billion) for the fiscal year that ended on March 31, 2013.

Fujitsu Frontech Limited - Service Solution Center

As part of the Fujitsu Group, Fujitsu Frontech Limited ties people and IT together through the development, manufacture, and sale of front-end technology such as ATMs, banking terminals, POS and totalizator terminals, and public display devices, and delivers related software and system integration. Fujitsu Frontech also delivers various services for the financial and retail industries as part of its total solutions offerings, and delivers relief and safety to all customers by providing high-rank help desk service from our highest level support center. The company supports the security sector by offering products incorporating Fujitsu's latest palm vein authentication technology, and is actively involved in the development of key technologies in various fields, with a current focus on RFID systems.

GMO Payment Gateway, Inc.

GMO Payment Gateway, Inc., is a leading company in the payment industry. We provide comprehensive payment-related services and financial-related services to merchants such as EC operators and public institutions, etc. Customer support goes beyond answering inquiries; in order to be a partner that supports the growth of merchants, we understand the latent needs of them, we strive to provide you with the best operating methods and services.

Golden Cloud Technology

We are a company with over 15 years in the market, offering technology solutions focused on Cloud Computing, Data & AI, Information Security and Collaboration Solutions. We have certifications ISO 27.001/27.017/27.018, GPTW, Certigov, HDI Support Center and SAP in Cloud and Infrastructure. With a strong presence in the Northeast, Golden is the ideal partner for companies that wish to modernize and transform your IT. Our partners: VMware, Purestorage, Google, Microsoft, Fortinet, Evernex, GoCache, RedHat and SAP.

Greenberg Traurig LLP

Greenberg Traurig, LLP is an international, multi-practice law firm with approximately 1,900 attorneys serving clients from 38 offices in the United States, Latin America, Europe, Asia and the Middle East. The Greenberg Traurig Helpdesk provides 24x7 support for all Firm systems and applications. Our team is dedicated to exceeding our client's expectations by providing consistent, exceptional service and solutions.

Grupo Ultra
2013 • 2016

With almost 80 years of activities, Ultra is a multinational company that is among the five largest business groups in Brazil. The company maintains leading positions in the business segments in which it operates: Extra Farma, Ipiranga, Oxiteno, Ultra Cargo, Ultra Gaz.


HP Inc Peru is a technology company that believes one thoughtful idea has the power to change the world. Its product and service portfolio of personal systems, printers and 3D printing solutions helps bring these ideas to life. With over 80 years of actions that prove its intentions, HP Inc Peru has the confidence to envision a world where innovation drives extraordinary contributions to humanity. Its Help Desk Service offers integrated solutions and the best service experience to customers, reinventing the way of doing things.

2014 • 2017 • 2019 • 2021

Indra is the leading consulting and technology multinational in Spain and Latin America. It offers solutions and technological services for the sectors of Transport and Traffic, Energy and Industry, Public Administration and Health, Financial Services, Security and Defense and Telecom and Media. Indra has always been a business project built with long-term vision and from the conviction that maintaining a company profile focused on innovation with a strong technological base, offering leading solutions to leading customers, allows us to generate higher growth rates and profitability and thus to be capable of creating value in the short, medium and long term.

Intergraph Solutions Center
2003 • 2005 • 2007 • 2009 • 2011 • 2014

Intergraph is the leading global provider of engineering and geospatial software that enables customers to visualize complex data. Businesses and governments in more than sixty countries rely on Intergraph's industry-specific software to organize vast amounts of data into understandable visual representations and actionable intelligence.  Intergraph's software and services empower its customers to build and operate more efficient plants and ships, create intelligent maps, and protect critical infrastructure and millions of people around the world. Intergraph Solutions Center focuses on providing services (including total hardware, networking, operating system, and applications support) that enable its clients to make the right decisions at the right time using the right information. Organizations need total IT support, whether it's to support custom systems, consolidate support from multiple vendors, or augment their own staff. At Intergraph, we recognize that each customer's needs are different, and we satisfy those needs through our customer-centric approach.

Kantar IT Partnership
Kantar is the data investment management division of WPP and one of the world's largest insight, information, and consultancy groups. By connecting the diverse talents of its twelve specialist companies, the group aims to become the preeminent provider of compelling and inspirational insights for the global business community. Its 27,000 employees work across 100 countries and across the whole spectrum of research and consultancy disciplines, enabling the group to offer clients business insights at every point of the consumer cycle. The group’s services are employed by over half of the Fortune 500. Kantar IT Partnership Service Desk is based in Hyderabad, India, and provides 24×7 support to English-speaking users within Kantar and its twelve operating companies.


Lampp-it Solutions presents the best in information technology and organizational consulting, providing the right way to expand results and generate value for corporate management. Lampp-IT Solutions believes in excellence in products and services from an innovative vision in information technology, providing adequate ways to maximize results and generate value to corporate management. The company operates in the following areas: Consultancy in Project and Process Management, System Development, Customer Service Center and Innovation Projects and Services.

LexisNexis Risk Solutions

LexisNexis leads the industry with the most advanced technology and comprehensive data solutions, so you can make the right decisions quickly. Serving the multi-billion dollar risk information industry, we offer solutions to a wide range of organizations in financial services, health care, insurance, retail, petrochemical, non-profit and government to name a few. We are committed to understanding the needs of our users and helping them achieve smarter answers faster. With over 400 LexisNexis support professionals, we strive to serve each customer's individual needs with the highest degree of integrity, maintaining a customer first mentality while optimizing process efficiency and employee satisfaction.

Lockheed Martin AFNCR Call Center
2009 • 2011

The AFNCR Call Center is a Lockheed Martin contract serving the United States Air Force National Capital Region (AFNCR) supporting the United States Air Force’s 844th Communication Group.  We provide the single point of contact for the support of 18,000 Air Force customers serving within the National Capital Region for a full range of IT services at three primary locations:  Andrews and Bolling Air Force Bases, the Pentagon and the other regional sites.   In addition to call center operations, the contract includes enterprise IT management, classified systems support, program management and engineering, and information assurance.  The AFNCR is the first Air Force call center to achieve the prestigious certification.  Headquartered in Bethesda, Md., Lockheed Martin is a global security company that employs about 146,000 people worldwide and is principally engaged in the research, design, development, manufacture, integration and sustainment of advanced technology systems, products and services. The corporation reported 2008 sales of $42.7 billion.

MCTSSA, Camp Pendleton, CA
2004 • 2006 • 2008 • 2010

Marine Corps Tactical Systems Support Activity (MCTSSA) is a subordinate command of Marine Corps Systems Command at Quantico, VA. It is the USMC's Center for Command, Control, Communications, Computers, and Information (C4I) Systems Interoperability and Integration.  The Operating Forces Tactical Systems Support Center (OFTSSC) of the Operating Forces Support Division (OFSD) serves as the Marine Corps’ single point of entry for resolving all tactical C4I cases.  OFTSSC provides remote and on-site support to the Operating Forces during all phases of exercises, deployed operations and contingencies.  OFTSSC provides the warfighter access to 24/7/365 real time help via phone, internet relay chat, or email.

Minsait Petrobras

Minsait is a company within the Indra Group, a global leader in consulting and technology. As part of this conglomerate, Minsait is dedicated to driving digital transformation and innovation across various sectors. Through advanced consulting, technology, and engineering solutions, Minsait helps organizations tackle the complex challenges of the modern world. Its focus ranges from optimizing business processes to creating innovative technological solutions to improve efficiency, productivity, and customer experience. With a customer-centric approach and extensive knowledge of emerging technologies, Minsait aims to empower businesses to thrive in the constantly evolving digital era.

Mitsubishi UFJ Trust and Banking Corporation

We are delighted to develop our continuous effort to deliver our customers a more secure and more enriched after-retirement life, through our defined contribution pension plan.

We are humbly proud of our three mottos, which are 'easy to be connected', 'securing stress-free surroundings for the customers' as well as 'listening closely to the customer's voice in order to match their fundamental needs'. By emphasizing them, we believe that we are able to meet our customers' expectations with confidence.

MPAC IT Support
2020 • 2022

The Municipal Property Assessment Corporation (MPAC) is responsible for assessing and classifying all properties in Ontario. We create and maintain a comprehensive database of information for each of the more than five million properties in Ontario. We are responsible for delivering property values, insights and services to taxpayers, municipalities, governments and businesses. MPAC data informs revenue and taxation decisions, equipping local governments to provide necessary services to communities.

MPAC’s IT Support team provides value to employees by providing prompt, helpful service and a better understanding of how to access and use technology. We seek to enhance user productivity and empower employees by making IT resources readily available and accessible.

Our dedicated team supports more than 1,700 employees and over 9,700 assets. We take pride in meeting and exceeding our service level objectives, enhancing support channels, strengthening partnerships, and seeking continuous improvement and innovation.

NEC Fielding Helpdesk Solution Center
2004 • 2006 • 2008 • 2010 • 2012

NEC Fielding, Ltd. is a provider of largest companies in Japanese IT support service, including network design, outsourcing, support and maintenance for both business and individual users of IT equipment and systems. The Helpdesk Solution Center specializes in its customer's industries as well as support for universal applications.

NTT Communications Corp. CS Dept. (TOC & SENDAI)
2005 • 2007 • 2009 • 2011 • 2013 • 2015 • 2017

NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the top 3 telecom companies in the Fortune Global 500 ranking. NTT Communications provides consultancy, architecture, security and cloud services to optimize the information and communications technology (ICT) environments of enterprises. These offerings are backed by the company’s worldwide infrastructure, including the leading global tier-1 IP network, the Arcstar Universal One™ VPN network reaching 196 countries/regions, and 130 secure data centers worldwide. As a result of providing high quality services to the enterprises ,NTT Communications won "Best Global Operator at World Communication Awards 2014"

2018 • 2020 • 2022

Persol Works Design specializes in the construction of an operation organization of helpdesk / callcenter of various industries, and subsequent operation. In addition, we provide various fields of support such as education and consultation services at international level using methods of HDI and ITIL.

Positivo Tecnologia S/A

With more than 30 years of history, we are a Brazilian technology company motivated to make people's lives better and smarter through the use of technology. Over time, Positivo Tecnologia has diversified its business, expanding its portfolio to currently include computers, cell phones, servers, tablets, accessories, solutions for smart homes and offices, mobile payment terminals, rental of IT and mobility equipment (HaaS), in addition to special projects for the development of on-demand hardware and Tech Services, which offers Service Desk and Field with technological solutions in a humanized and innovative way, valuing excellence in quality, cost and ease of use. Our quest for future success is intrinsically linked to our continuous capacity for innovation, co-creation of customer value, adaptation to new technologies, and ethical and social commitment.


Qintess is inspired by the English word quintessence; the best, refined, excellent. The highest degree of something, which is really essential. A strong statement to project our vision of the future – essential to sustaining the success of the businesses we connect with.

Our Support Center matches good market practices, emphasizing ITIL as a guide for operational and management processes. The procedures are well defined and monitored by the active Quality area, composing a solid Knowledge Base. Results are satisfactory: User returns Satisfaction Survey above 95% for an SLA equal to or greater than 92%. Employees are permanently motivated to carry out their activities and seek improvements. Expressive results, surpassing daily, with excellence, a challenge of 18 aggressive SLA's, some of 100%, responding positively to financial compliance. This makes us a “success case” and a reference for other support centers.

Quality Nextech

Quality Nextech is one of the most important enterprises of technology in Brasil, located in Rio de Janeiro, specialist in digital solutions. Your services include service desk, field support, customer experience, outsourcing, risks and compliance management, analytics, network operations center 24x7, cloud and RPA. We use de technology as a tool to change and improve the business of our customers. We deliver solutions to a best operational performance.

Rede Nacional de Ensino e Pesquisa - RNP
2017 • 2019 • 2021 • 2023

The National Education and Research Network (RNP) provides global integration and collaboration supported by information and communication technologies for the generation of knowledge and excellence in education and research. Since 2002, it has been a Social Organization (OS) linked to the Ministry of Science, Technology, Innovations and Communications (MCTIC) and maintained by it together with the ministries of Education (MEC), Culture (MinC), Health (MS) and Defense (MD), who participate in the RNP Interministerial Program (PI-RNP). A pioneer in 1992 as a national internet access network in Brazil, RNP's main task is to promote technological development and support research into information and communication technologies, creating innovative services and projects and training professionals. To this end, it provides public research and higher education and technological institutions with advanced network infrastructure that enables and facilitates collaborative research in various areas of knowledge. Through applications in this network, it makes it possible to carry out projects and implement public policies in the areas of technology, education, health, culture and defense.

Saudi Basic Industries Corporation (SABIC)
2007 • 2009 • 2011 • 2013 • 2015 • 2017

Saudi Basic Industries Corporation (SABIC) ranks as the world’s third largest diversified chemical company. SABIC’s businesses are grouped into Chemicals, Polymers, Agri-Nutrients, Metals and Specialties. It has significant research resources with innovation hubs in five key geographies – USA, Europe, Middle East, South East Asia and North East Asia. The company operates in more than 50 countries across the world with around 40,000 employees worldwide. SABIC manufactures on a global scale in Saudi Arabia, the Americas, Europe and Asia Pacific. Headquartered in Riyadh, SABIC was founded in 1976 when the Saudi Arabian government decided to use the hydrocarbon gases associated with its oil production as the principal feedstock for production of chemicals, polymers and fertilizers. The Saudi Arabian government owns 70 percent of SABIC shares with the remaining 30 percent publicly traded on the Saudi stock exchange.

Saudi Basic Industries Corporation (SABIC) HR Service Center

Saudi Basic Industries Corporation (SABIC) ranks as the world’s third largest diversified chemical company. SABIC’s businesses are grouped into Chemicals, Polymers, Agri-Nutrients, Metals and Specialties. It has significant research resources with innovation hubs in five key geographies – USA, Europe, Middle East, South East Asia and North East Asia. The company operates in more than 50 countries across the world with around 40,000 employees worldwide. SABIC manufactures on a global scale in Saudi Arabia, the Americas, Europe and Asia Pacific. Headquartered in Riyadh, SABIC was founded in 1976 when the Saudi Arabian government decided to use the hydrocarbon gases associated with its oil production as the principal feedstock for production of chemicals, polymers and fertilizers. The Saudi Arabian government owns 70 percent of SABIC shares with the remaining 30 percent publicly traded on the Saudi stock exchange.

Saudi Food & Drug Authority
2013 • 2017

The Saudi Food & Drug Authority is a government body that regulates, oversees, and controls food, drug, and medical devices in Saudi Arabia. The SFDA sets mandatory standards and specifications for imported and locally-manufactured goods and devices, conducts testing and quality control activities to confirm adherence to those standards, and communicates with consumers to raise awareness on all matters related to food, drug, and medical devices.

SISP - Soc. interbancária e Sistemas de Pagamentos
2019 • 2021 • 2023

SISP is a leading company in the Republic of Cape Verde, whose impact goes beyond the social context, allowing citizens greater comfort and ease in their relationship with banking institutions and beyond, but also for its importance as a source of attraction of foreign currency, and a factor to promote access to banking services and to dematerialize payment transactions, providing the payment system with greater liquidity, speed, security and transparency in payments.

A SISP é uma empresa líder na República de Cabo Verde, cujo impacto vai além do contexto social, permitindo aos cidadãos maior conforto e facilidade em seu relacionamento com instituições bancárias e além, mas também por sua importância como fonte de atração de moeda estrangeira, e um fator para promover o acesso a serviços bancários e para desmaterializar transações de pagamento, proporcionando ao sistema de pagamento maior liquidez, rapidez, segurança e transparência nos pagamentos.

SMBC Nikko Securities
2016 • 2018

At SMBC Nikko Securities, our policy "to provide higher value, based on a customer-first principle" stands as the core reason our clients choose us as their investment provider, and is fundamental to the system of proactive communication we continually work to maintain.

2017 • 2019 • 2021 • 2023

Better user service experience with integrated and intelligent channels, supported by automation. Commitment is in our DNA, in our spirit. Unconditional commitment to our mission and reason for existing; strong, intense commitment to the client and its success; daily commitment to creating value for our shareholders; commitment to constant and consistent communication with people; commitment to whom it is committed; non-negotiable commitment to our values.

Melhor experiência de atendimento aos usuários com canais integrados e inteligentes, amparados por automação. O comprometimento está em nosso DNA, em nosso espírito. Compromisso incondicional com nossa missão e razão de existir; compromisso pujante, intenso, com o cliente e no seu sucesso; compromisso cotidiano com a geração de valor para nossos acionistas; compromisso com a comunicação constante e consistente com as pessoas; compromisso com quem é comprometido; compromisso inegociável com nossos valores.

Sompo Communications Inc.
2019 • 2021

Sompo Communications Inc. is one of the Sompo Holdings Group companies which is specialized in call-center operations. We aim to provide the highest quality service that contributes to our customers' security, health and wellbeing.

In the customer claims service center, we receive calls from customers who were in accidents 24 hours a day, 365 days a year.

We offer services with highest professional standards as the most reliable being for our customers.

SONDA Workplace Services

Management systems and certification of compliance with service quality and operating standards are required by the market. A number of sectors are affected, including health and safety, the environment, quality, business continuity, ethical business practices, data protection and information security. By understanding our customers' needs, we contribute the innovation and methods necessary to streamline processes and communications. In order to lead technological transformation, we simplify and streamline processes utilizing sufficient human capital and experience.

SPAWAR Atlantic

SPAWAR Systems Center Atlantic rapidly delivers and supports Information Warfare solutions for our Naval, Joint, National and Coalition Warfighters. The Space and Naval Warfare (SPAWAR) Systems Center Atlantic Enterprise Service Desk (SA-ESD) performs as one of the Navy's key support hubs under the Navy's Distance Support Program. As the NAVY 311 for Manpower, Personnel, Training & Education (MPT&E) programs, the SA-ESD supports over 1.4 million Navy, Marine Corps and Coast Guard personnel in both the Active and Reserve components. Support teams are organized based on the programs they support, combining staff where commonality of supported programs and delivery skills exists. Using this resource sharing approach, the SA-ESD is able to provide customer support services to more than 35 applications used Navy-wide in the daily interactions of our warfighters.

2014 • 2017 • 2019 • 2023

Stefanini brings decades of IT outsourcing experience to customers around the world. They support medium and large companies through managed offshore, onshore and nearshore IT services, systems integration, consulting and strategic personnel. With a customer base of more than 500 active customers, including more than 300 multinational clients, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemicals, services, technology, public sector and public services. The global corporate headquarters is located in Sao Paulo, Brazil, with its European headquarters in Brussels and North American headquarters in metropolitan Detroit.

Sungard Availability Services
2014 • 2016

Sungard Availability Services provides disaster recovery services, managed IT services, information availability consulting services, and business continuity management software. With approximately five million square feet of data center and operations space, Sungard AS helps customers improve the resilience of their mission-critical systems by designing, implementing, and managing cost-effective solutions using people, process, and technology to address enterprise IT availability needs. Available 24×7×365, Sungard AS experts are backed by more than thirty years of BC/DR experience and hold nearly forty industry certifications. The goal of Sungard AS is to provide premier solutions for its global customers to ensure their business continuity programs are successful, while achieving the highest level of satisfaction.

2010 • 2012 • 2017 • 2019 • 2021

TIVIT, a leader in integrated IT and BPO services in Latin America, in its portfolio organized in three broad areas of business: IT Infrastructure, Application Systems and BPO. Currently, it has 19 units, located in the main regions of Brazil, and an extensive infrastructure that allows scalability, reliability and information security. TIVIT manages strategic and vital operations for its clients' businesses, breaking 300 of the 500 largest Brazilian companies. The company provides services to large banks, insurance companies, credit card companies, manufacturing industries, utilities and retail.

2021 • 2023

Unisys is built on over 150 years of game-changing innovation. Along the way, we feel we’ve made the world a better place by bringing technological innovation to businesses and governments around the world. Our Mission is to deliver successful outcomes for the most demanding businesses and governments.

We are focused on adding value to our clients in the area of Digital Workplace Solutions (DWS) through design-thinking, differentiated end-user experience and increased productivity.

Our Global Service Desk within DWS plays a critical role in ensuring Unisys and our customers, never stop evolving. With 11 delivery centers across the globe; supporting close to 20 million contacts annually across 19 local languages, we have the right capabilities to match our client needs. We connect with our customers through an omni-channel platform based on their needs, we're committed to getting to the bottom of every problem– our agents are available 24x7x365!

Vertex Inc.
2020 • 2022

We are pioneers in tax automation. We’ve been connecting great people and partners to deliver trusted tax solutions for decades. We proudly serve our global customers with distinction and provide reliable, comprehensive indirect tax solutions that enable more consistent and accurate tax management.

World Services, LLC

World Services, LLC, delivers leading-edge information technology support services to a wide variety of government and commercial clients as an IT modernization, data management, program management, and software development consulting firm.

The Small Business Administration's (SBA) Network Operations Center (NOC) is a World Services, LLC, information technology contract that services U.S. small businesses and SBA staff. World Services provides 24x7x365 support to SBA Headquarters, SBA Field Offices, Offices of Disaster Assistance (ODA), and executive staff. SBA has substantially impacted businesses by producing more than $1.2 trillion dollars in relief to assist small businesses to reopen, recover, and build resiliency.