HDI's White Papers

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Customer Case Study: NIWC Atlantic & HDI Support Center Certification

Are you ready to take your IT Support and Service Management organization to the next level?

The Naval Information Warfare Center Atlantic (NIWC Atlantic) is a US Navy organization under the Naval Information Warfare Systems Command (NAVWAR) that recently acquired its third HDI Support Center Certification. Read about how leadership has garnered both strategic and practical value from this investment.

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Top 3 Tips For Hiring The Best IT Support Candidates

Staff, managers, and when it's time to rightsource

Get critical advice from HDI thought leaders and featured contributors on how the IT service
and support industry can best fill positions during a challenging environment for finding
the right candidates. A must-read!

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