HDI Training Philosophy: Our Support and Service Management education and consulting services are built to provide our customers with a consultative, application-based, interactive learning experience.

Our goal is for our customers to take what they have learned and apply it in their environment immediately. We will provide you with the knowledge, resources, and guidance to improve your service management and support capabilities. From the boardroom to the classroom, from executive level to the in-the-trenches analyst – we have solutions, training, and knowledge to help our customers succeed personally and professionally.

Our training is guided by Support and Service Management Consultants who lead our customers by providing expert instruction based on years of in the trenches, real-world, been there, seen that, experience.

Browse our catalog and learn how HDI can help you and your team excel.

Course Calendar 2

Built upon globally recognized industry standards which were developed by an international committee of industry experts and practitioners, HDI’s official courseware provides professional development in technical support, desktop support, knowledge-centered support, problem management, support coaching and much more.

How We Deliver

From the traditional public instructor-led classroom and private group learning experiences to full immersive training at home or in the office, HDI offers several convenient training options that help professionals improve skills and earn certification.

Meet Our Faculty

HDI has selected only the best instructors in the industry to deliver our course offerings. These instructors are well known for their experience in our industry and their ability to deliver a quality course experience.


Each student receives online access to a repository of Student Resources related to the certification and training course in which they’re participating.

Team Certified Awards 2

At HDI we recognize your team for its commitment to service excellence through the adoption of best practices and the acquisition of enhanced skills and knowledge, with the Team Certified Award. Apply for the award!

Office Hours

HDI has also launched monthly Office Hours, where our Subject Matter Experts (SME) help answer student questions, provide curriculum and testing guidance. Bring your book, questions and learning spirit!