training education course with instructor and students

Training Makes a Difference

Technical support professionals work in help desks, service desks, and technical support centers dealing with challenging issues and directly with customers on a daily basis.

With certification and training opportunities to expand customer service skills, service management processes, and awareness of industry-standard best practices, HDI develops professionals—from frontline analysts to seasoned directors—to quickly restore services and respond to business needs.

Why Training Matters

We understand that an efficient support center improves business operations and leads to a healthy bottom line. HDI’s education opportunities can help you and your employees adopt best practices that improve customer satisfaction, employee satisfaction, and business value.

What We Offer

Built upon globally recognized industry standards which were developed by an international committee of industry experts and practitioners, HDI’s official courseware provides professional development in technical support, desktop support, knowledge-centered support, problem management, support coaching and much more. Review the complete course catalog and upcoming public training opportunities on our Course Calendar.

How We Deliver

From the traditional public instructor-led classroom and onsite learning experiences to full immersive training at home or in the office, HDI offers several convenient training options that help professionals improve skills and earn certification. Learn more about the Training Delivery Method and which one is right for you.

Who Teaches Our Courses

Highly decorated and loaded with knowledge and real-world experience, only the best instructors in the industry are selected to deliver HDI courses. Meet Our Faculty and learn who they are.

Do It Yourself

The HDI Certified Instructor Program is for educational institutions, government agencies, or organizations that would like to train their support staff using an internal HDI-certified instructor.


Each student receives online access to a repository of Student Resources related to the certification and training course in which they’re participating.