Your one-stop shop for IT Support Training

HDI's IT support certification training provides our customers with a consultative, application-based, interactive learning experience. Our goal is for our customers to be able to take what they learn and immediately apply it in their work environment. From the boardroom to the classroom, from executives to analysts – our industry-leading instructors and cutting-edge course content will improve your service management and IT support skills. Browse through our robust course offerings, select one of our three training delivery methods, and get started today.


Course Calendar 2

Built upon globally recognized industry standards, HDI’s official courseware provides professional development in IT technical support, desktop support, knowledge-centered support, problem management, support coaching and much more.

How We Deliver

From the traditional instructor-led classroom and private group learning experiences to full self-paced online training, HDI offers several learning options to fit your needs.

Download the HDI IT support training catalog

Download the 2021 HDI training catalog, containing the complete listing of support center courses, services, events, and resources we offer.


Each student receives online access to a repository of Student Resources related to the certification and training course in which they’re participating.

Team Certified Awards 2

At HDI we recognize your team for its commitment to service excellence through the adoption of best practices and the acquisition of enhanced skills and knowledge, with the Team Certified Award. Apply for the award!

Contact HDI for IT Support and ITSM training

Get in touch with an HDI training expert to answer any questions or learn more about our wide array of offerings.