Release Management

Once change management has approved the implementation of a new service or the update of an existing service, it is the role of release management to plan, build, test, and deploy that design into production. If your organization is having difficulty delivering timely releases that meet the business’s expectations, and/or if releases are difficult for operations to support and maintain, this is the workshop for you. Through lectures and case studies, participants will learn the principals behind an effective release management process. This workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing release management in your organization.

What You Will Learn

• The importance of a release management policy • The role of release management in assuring service value (utility and warranty) • How release management integrates with change, configuration, and other service management processes (process swim lanes, inputs and outputs) • How project management and release management are related, but still different • Success factors and metrics for release management

Who Should Attend?

• Release Managers • Process Owners • Service and Support Leaders • Practitioners and Stakeholders who need to gain a thorough understanding of how to deploy and/or assess and improve the Release and Deployment process in their organizations

Course Outline

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Public Classroom


Member Price: $699 | Price: $799

Facilitated by a faculty member, this One-Day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

  • Maintain adequate coverage in your support center by staggering training dates.
  • Focus on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.
  • To learn more about public classroom training, contact an account manager or call 1.800.248.5667.

View the Public Classroom FAQs.


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Onsite


HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

Learn More

HDI Corporate Training Program


HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.

This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.

  • Learning is facilitated by someone who knows your business intimately.
  • Your instructor can customize specific areas (e.g., show actual company reports).
  • Your company controls the training schedule.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.

 

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.


HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description