Are you a service and support center who desires to train your service and support team using your own internal trainer or training resources to deliver HDI courses? Join the HDI Certified Instructor Program. HDI offers a structured program, and after the initial training and set-up you will be able to train your teams on our most popular HDI certification courses.


What You Will Learn

  • Flexibility – Train your employees according to your schedule. This allows quicker ramp-up time for new employees and faster implementation of support center processes.
  • Consistency – Your internal HDI Certified Instructor will present the same premium HDI training content.
  • Economical – Bring your training in-house to experience significant savings in hard training fees like travel and other expenses.
  • Commitment to Quality – Certifying your staff, embracing industry standards, and demonstrating a commitment to continuous improvement shows you’re dedicated to excellence.
  • Team Certified Award - Once you have trained more than 80% of your team (with a team of 4 or more) you can apply to become HDI Team Certified.

Who Should Attend?

    If your company has internal training resources you could benefit significantly from participating in this program. Join the ranks of companies like:
  • Charles Schwab
  • DELL
  • DHL
  • HP
  • JC Penney
  • Lockheed Martin
  • T-Mobile
  • Wells Fargo

Course Outline

Unit 1: HDI Certification and Training

  • HDI Overview
  • Certification Standards
  • Certification Exams
  • HDI Courseware
  • Instructor Competencies and Evaluation

Unit 2: Creating a Foundation for Learning

  • Create Optimal Learning Environment
  • Principles of Adult Learning
  • Trainer verses Facilitator

Unit 3: Instructional Methods and Presentation Skills

  • Instructional Methods
  • Presentation Skills
  • Tips for Media Uses
  • Tips for Icebreakers and Energizers

Unit 4: Classroom Management

  • Classroom Management

Virtual Classroom

Member Price: $5,995 | Price: $5,995

These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.

  • Minimize the impact on your daily schedule by only training two hours a day for three days.
  • Learn only what you need to with targeted, topic-specific courses.
  • Ask questions and interact with the instructor.


Public Classroom

Member Price: $5,995 | Price: $5,995

Facilitated by a faculty member, this three-day, public course allows students to actively participate in exercises and discussions as well as network with peers from other companies.

  • Maintain adequate coverage in your support center by staggering training dates.
  • Focus on learning by being out of the office.
  • Structured discussions facilitate networking and learning from real-world experiences.
  • To learn more about public classroom training, contact an account manager or call 1.800.248.5667.

View the Public Classroom FAQs.

Request Info


HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.

  • Control class size and pick training dates that accommodate your business schedule.
  • Focus on your organization’s key issues and pain points.
  • Save money. With groups of eight or more, this option is often more cost effective.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

HDI Corporate Training Program

HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.

This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.

  • Learning is facilitated by someone who knows your business intimately.
  • Your instructor can customize specific areas (e.g., show actual company reports).
  • Your company controls the training schedule.
  • To learn more about this program, contact an account manager or call 1.800.248.5667.

Dec 03, 2019 - Dec 05, 2019
Atlanta, GA
HDI Certified Instructor Price: $5,999.00 More Info Add to Cart
Feb 18, 2020 - Feb 20, 2020
HDI, Virtual Classroom
HDI Certified Instructor On or before Dec 24, 2019:
Price: $5,899.00

After Dec 24, 2019:
Price: $5,999.00
More Info Add to Cart
May 04, 2020 - May 06, 2020
HDI, Virtual Classroom
HDI Certified Instructor On or before Mar 09, 2020:
Price: $5,899.00

After Mar 09, 2020:
Price: $5,999.00
More Info Add to Cart
May 27, 2020 - May 29, 2020
Austin, TX
HDI Certified Instructor On or before Apr 01, 2020:
Price: $5,899.00

After Apr 01, 2020:
Price: $5,995.00
More Info Add to Cart
Aug 26, 2020 - Aug 28, 2020
HDI, Virtual Classroom
HDI Certified Instructor On or before Jul 01, 2020:
Price: $5,899.00

After Jul 01, 2020:
Price: $5,999.00
More Info Add to Cart
Oct 12, 2020 - Oct 14, 2020
Austin, TX
HDI Certified Instructor On or before Aug 17, 2020:
Price: $5,899.00

After Aug 17, 2020:
Price: $5,999.00
More Info Add to Cart

HDI offers courses in cities throughout North America. Don’t see a class near you or when you would like to attend? Contact your Account Manager or find an HDI Partner to discuss your needs.

Certification Exam

Throughout the class, you will be asked to demonstrate your knowledge of an HDI certification course and present to the class. At the conclusion of class, the instructor will certify you as an HDI Certified Instructor or ask for additional work to become an HDI Certified Instructor.

HDI Support Center Analyst

Date: 6/7 - 6/9/11

Location: Los Angeles Airport Marriott Hotel
5855 West Century Blvd.
Los Angeles, CA 90045

Full Course Description