Customer Experience is the next competitive battleground: Are you ready for the battle? This workshop is designed for leaders who want to be on the front-lines initiating, improving and optimizing an effective CX program. This workshop focuses on key topics such as:
You'll walk away with the knowledge of how to build and design a C/X Program to maximize customer experience.
These scheduled courses provide students with live, instructor-led training delivered by HDI faculty. Using web conferencing software and an audio bridge, students interact with the instructor without ever leaving their desk.
View the Virtual Classroom FAQs
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.
This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.
There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045