Discover why incident management is foundational to improving the support center's performance. Incident Management is defined as, "restoring normal service as quickly as possible, with minimal disruption to the business". This workshop helps establish what should be considered "normal service" within a company as well as determine business impact and prioritize incidents to "minimize disruption to the business". This workshop presents experience-based, practical guidance as well as templates, quick wins, examples, and tricks for successfully implementing best practice methodologies for incident management, service requests, and event management.
HDI can train your team at your facility, eliminating individual travel costs and putting more control in your hands.
HDI can certify your in-house instructor to deliver HDI courses to your staff. Purchase student kits, which include official HDI courseware and a certification exam, when training is scheduled.
This program is ideal for companies training more than 50 support staff annually and those that include HDI training and certification in their new-hire programs.
There are no courses scheduled at this time. Please check back later or contact your account manager for immediate assistance.
Date: 6/7 - 6/9/11
Location: Los Angeles Airport Marriott Hotel 5855 West Century Blvd. Los Angeles, CA 90045