ITIL 4 is built on the established core of best practice in the ITIL guidance. ITIL 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps.
The ITIL® (4) Foundation “Pro” is a 3-day classroom room based on the exam specifications specified by AXELOS for the ITIL® (4) Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL 4 service management framework and prepare for the ITIL® (4) Foundation exam. In addition, the “Pro” edition offers a rich learning experience that helps the participants relate ITIL to their own work environment. The course includes a case study (based on a fictitious organization, ‘Axle Car Hire’) that will help the participants understand and experience the ITIL guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards.
This PeopleCert® accredited course outlines the ITIL® best practices framework and prepares the participant for the ITIL® 4 Foundation certification exam, a prerequisite for all other ITIL® certifications. This course provides an understanding of the service lifecycle and processes as well as the best and common practices for IT service management.
Maximum class size: 25 students per class
Duration of public, on-site, and virtual course: 3 days
Prerequisites: There are no prerequisites for this course.
Required study material: Student courseware materials are provided with the course.
Required number of study hours: Course Hours: 17 hours + 6 hours of self-study
Exam: Exam included with all public, onsite, and virtual classes.
Whether adopting ITIL or embarking on continuous service improvement, participants will gain a fundamental understanding of how IT service, support, and delivery can be best organized to align IT with business needs, improve service quality, and reduce long-term costs.