HDI hosts and organizes two of the technical support and service management industry’s largest and most prestigious conferences.


SupportWorld Live

May 15-20, 2022 | Las Vegas, NV

Our flagship event unites attendees for a valuable and unforgettable experience. Covering the entire service and support industry and its people (from frontline analysts to CIOs), SupportWorld Live gives you several days in a welcoming community to solely focus on delivering smarter service and better business outcomes.


Service Management World

November 12-16, 2022 | Orlando, FL

Designed to meet the unique needs of service management leaders, Service Management World will explore the strategic and tactical elements of the optimal service management strategy. Join hundreds of your peers in November at the Omni Resort at ChampionsGate in Orlando to meet, learn, and engage with service management leaders from around the world.