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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

7 Reasons Why Businesses Should Use Managed IT Services
June 3, 2021

At a time when budgets are being stretched thin, the needs for 24/7 IT services is...

Why You Must Kill Your VPN to Support Remote Work
June 2, 2021

Organizations must overcome the limitations of VPNs to become true digital businesses...

Introducing Cloud Contact Center, Enterprise Style
June 1, 2021

Experts predicted that it would take some time for the industry to adopt cloud...

10 Metrics That Matter for IT Service and Support
May 26, 2021

We group 10 great columns from Jeff Rumburg of MetricNet that examine some of the key...

One IT Service Vet’s Advice? “Listen. A lot.”
May 25, 2021

We ask five questions of Lisa Kemp Jones, who leads the Customer Engagement unit of IT...