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Leading the technical support field with tips and insights from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert in technical support and service management. Here you’ll find information on:

  • Strategy and best practices
  • Processes and procedures
  • Service management
  • Knowledge management
  • Technology
  • Workforce management
  • Customer Experience
  • Technical support
  • Metrics and measurements

Beyond the archives of valuable content, new articles are released every week.

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The Latest from SupportWorld

How to Recruit and Hire Non-IT People for IT Roles
May 11, 2021

Often, it requires more than raw IT skills to deliver great IT support for customers...

How to Define Agile in the Simplest Terms Possible
May 10, 2021

Agile is a simple and ingenious concept through continuous incremental improvement...

Hire IT People With More Than IT Skills
May 5, 2021

Whereas once customer experience was something IT service and support put on the...

“Remember Why You Are There: To Help People.”
May 4, 2021

We ask five questions of Roy Atkinson, CEO and Principal Advisor at Clifton...

Pandemic Lessons in Parenthood and Leadership
May 3, 2021

When a leader’s work life and home life collided during the pandemic, she realizes...