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In research conducted by HDI and Robert Half Technology on the technical support center of the future, industry professionals said they...
Tag(s): webinars, customer-service-week, customer service, technical support
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Configuration management is about...
Tag(s): supportworld, webinars, asset management, configuration management
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In this webinar, HDI’s senior writer/analyst, Roy Atkinson, will showcase new data from the 2016 Desktop Support Practices & Salary Survey. This data, previously...
Tag(s): webinars, supportworld, desktop support, research, benchmarking
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Make-A-Wish® grants the wishes of children with life-threatening medical conditions to enrich...
Tag(s): supportworld, webinars, remote support tools
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Industry luminary Matt Hooper will...
Tag(s): supportworld, webinars, future of support, people, professional development