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In research conducted by HDI and Robert Half Technology on the technical support center of the future, industry professionals said they...

Tag(s): webinars, customer-service-week, customer service, technical support

Tag(s): supportworld, webinars, asset management, configuration management

 

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In this webinar, HDI’s senior writer/analyst, Roy Atkinson, will showcase new data from the 2016 Desktop Support Practices & Salary Survey. This data, previously...

Tag(s): webinars, supportworld, desktop support, research, benchmarking

 

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Make-A-Wish® grants the wishes of children with life-threatening medical conditions to enrich...

Tag(s): supportworld, webinars, remote support tools

Tag(s): supportworld, webinars, future of support, people, professional development