Catch up on all the key takeaways from Service Management World 2024. Discover how to align IT with business strategy, leverage generative AI, and address challenges in recruitment, retention, and change management.
Date Published November 22, 2024 - Last Updated January 7, 2025
Learn why surveys are failing & 5 tips to boost responses & get valuable customer feedback!
Date Published November 19, 2024 - Last Updated January 7, 2025
Protect your support center from cyber threats! Learn 5 essential strategies to safeguard sensitive customer data.
Date Published November 11, 2024 - Last Updated January 7, 2025
Struggling with Change Management? Discover 3 actionable tips to streamline your process, reduce risks, and improve IT service delivery. Learn how to simplify change types, establish a basic CAB, and track key metrics to drive success.
Date Published November 4, 2024 - Last Updated January 7, 2025
Nominations are open for HDI's 2025 Top Thought Leaders program, offering recognition, networking, and professional development for IT service management leaders.
Date Published October 30, 2024 - Last Updated January 7, 2025
Learn how aligning your IT team's culture with change initiatives can accelerate transformations and overcome the challenges of legacy behaviors with these five practical steps.
Date Published October 29, 2024 - Last Updated January 7, 2025
Share your expertise at SupportWorld Live! Submit a proposal to speak and inspire others, grow your network, and establish yourself as a thought leader in IT service and support.
Date Published October 16, 2024 - Last Updated January 7, 2025
Are you ready to make a lasting impact in the IT support industry? HDI is seeking thought leaders like you to share your expertise with our community of IT service and support professionals.
Date Published October 14, 2024 - Last Updated January 7, 2025
A Q&A with Gina Montague from Infinite Campus, the winner of the Best Service & Support Culture award at the 2024 HDI Global Service and Support Awards.
Date Published September 25, 2024 - Last Updated January 7, 2025
Learn how to standardize processes, improve communication, and implement a simple post-incident review to enhance service quality and user satisfaction.
Date Published September 16, 2024 - Last Updated January 7, 2025