Balancing the demands of daily operations with the need to innovate can feel like walking on a tightrope. Here's what leaders can do to cultivate an innovative mindset within their teams.
Tag(s): supportworld, agile, best practice, service strategy
Date Published November 30, 2023 - Last Updated 121 Days, 6 Hours, 35 Minutes ago
Support expectations rely largely on completion targets, but this is not their purpose. How can we improve this situation?
Tag(s): supportworld, performance management, support models
Date Published November 13, 2023 - Last Updated 115 Days, 5 Hours, 56 Minutes ago
Compassion and commitment are two often-misunderstood qualities, yet they can greatly influence effective leadership. Let's explore these two qualities in greater detail.
Tag(s): supportworld, best practice, collaboration, leadership
Date Published July 26, 2023 - Last Updated 37 Days, 16 Hours, 25 Minutes ago
It doesn't take a self-aware, hyper-intelligent artificial intelligence to have a massive impact on the service and support industry. The continued advancement of this technology has led many to be concerned about the human impact. Is AI going to eliminate jobs?
Tag(s): supportworld, technology, automation, future of support
Date Published July 12, 2023 - Last Updated 37 Days, 16 Hours, 26 Minutes ago
Inaccessible data can be worse than nothing. Here is how to address the issue.
Tag(s): supportworld, support models, technology
Date Published July 5, 2023 - Last Updated 37 Days, 17 Hours, 30 Minutes ago
With the rising popularity of generative AI, such as ChatGPT, cybercriminals are likely to exploit its capabilities for convincing phishing scams and in-depth vulnerability research.
Tag(s): supportworld, support models, technology
Date Published June 28, 2023 - Last Updated 37 Days, 17 Hours, 36 Minutes ago
An argument that ITIL® version 4 does IT a service by focusing on the human component of this working system.
Tag(s): supportworld, support models, technology
Date Published June 27, 2023 - Last Updated 37 Days, 17 Hours, 35 Minutes ago
Doug Rabold takes stock of his past year in the IT service and support industry after talking openly about being neurodivergent.
Tag(s): supportworld, support models, technology
Date Published June 26, 2023 - Last Updated 37 Days, 17 Hours, 31 Minutes ago
Following these seven tips will raise your chances of getting hired in the IT space.
Tag(s): supportworld, support models, technology
Date Published June 21, 2023 - Last Updated 37 Days, 18 Hours, 32 Minutes ago
As the weather heats up, our focus dims. Here is how to keep your team engaged.
Tag(s): supportworld, support models, technology
Date Published June 20, 2023 - Last Updated 37 Days, 17 Hours, 51 Minutes ago